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Work Background
Norfolk Southern CorporationAccount Manager - Military & Machinery
Feb. 2023
DSV - Global Transport and LogisticsSales Representative
Jun. 2022 - Feb. 2023Virginia, United States
Transamerica Agency NetworkInsurance Agent, Affiliated Associate
Jan. 2021 - May. 2023Elkton, Virginia, United States
Old Dominion RealtyLicensed Realtor
Aug. 2020Elkton, VALicensed real estate agent for Old Dominion Realty with ability to buy or sell homes within the Commonwealth of Virginia. Primarily focused on sales within the Elkton area as well as Page, Greene and Albemarle counties. Please reach out to me for your home buying/selling needs today!
Pampered ChefIndependent Consultant
May. 2020 - May. 2023Elkton, VA, United Stateshttps://www.pamperedchef.com/pws/kristieriddle
Martin Bencher GroupNational Account Director - Rail Specialist
Nov. 2019 - May. 2020Elkton, VA, United StatesResponsible for the development of logistics for several key accounts across different markets within the over-dimensional/project cargo industry for customers located all over North America. Create, lead and launch programs to promote services and commodities in order to increase revenue, improve profitability, and enhance market share for general machinery, power generation machinery and wind components. Design pricing and promotional strategies; coordinate with internal and external customers to identify requirements and issues; develop and implement cost saving, risk reducing, and revenue generating solutions.
Canadian Pacific RailwayNational Account Manager
Mar. 2017 - Aug. 2019VirginiaResponsible for the management of several key accounts across different markets within the rail industry for customers located all over North America for this Canadian transportation company with 13k team members and $7.3B in revenues. Create, lead and launch programs to promote services and commodities in order to increase revenue, improve profitability, and enhance market share for general machinery, power generation machinery and wind components. Design pricing and promotional strategies; manage database for invoicing, billing and collections. Coordinate with internal and external customers to identify requirements and issues; develop and implement cost saving, risk reducing, and revenue generating solutions. Coordinate with Transportation Operations, Industrial Development, Real Estate and Ports and International groups to coordinate cargo and projects. Manage job and project costing, data collection and analysis and related accounting processes.
MammoetAccount Manager
May. 2015 - Mar. 2017Greater Atlanta AreaTasked with pro-actively and reactively promoting Mammoet’s services and expertise within North America. Focusing on maintaining customer relationships, business development, sales targets and troubleshooting customer issues. Primary goals are to develop, prioritize, and implement the sales strategy as well as expand the client base and relationships with existing clients. Key skills: Identify and secure business from new and existing customers, and ensure customer satisfaction with a potential revenue upwards of $10 million; Initiate and maintain relationships with new and existing customers and monitor developments; Coordinate processes and act as a business partner in line with the contract, (functional) standards and customer’s requirements; Develop and realize a sales plan which is in line with the departmental strategy and standards and acquire approval; Prepare or coordinate quotations for and legal contracts in line with the guidelines for contract management and networking.
Norfolk Southern CorporationAccount Manager
Jul. 2013 - May. 2015Houston, TXAs Account Manager for Norfolk Southern, maintain and increase business levels with assigned accounts to increase volume and revenue for the company. Make and document sales calls in addition to developing business plans and negotiating pricing plans. Tasked with providing accurate and timely reports in regard to market and customer specific conditions as well as assisting other departments, such as Industrial Development and Asset Utilization, as necessary to achieve goals and exceed customer expectations. Adept in written communication, planning & organization, customer service, communication skills and negotiation.
Norfolk SouthernMarket Manager; Chemicals Marketing
Aug. 2012 - Jul. 2013Roanoke, VAPart of the marketing department, tasked to assist develop new business, while continuing to maintain and grow relationships with the existing customer base directly related to the Chemicals market. Heavily involved in customer interactions as well as support in developing comprehensive market analyses and plans.
Norfolk SouthernProduct Manager; Machinery
Apr. 2009 - Aug. 2012Roanoke, VAPart of the Marketing department, tasked to develop new business, while continuing to maintain and grow relationships with the existing customer base directly related to the machinery market. This market includes specialized, heavy and over-dimensional logistics. Worked closely with the steel marketing Product Managers and backed up for pricing railway material and empty rail car movements. Also involved in customer interactions as well as support in developing comprehensive market analyses and plans.
Norfolk Southern CorpMarketing Management Trainee/Co-op
Feb. 2007 - Apr. 2009Norfolk, VATasked with training on a very basic level in every department within the Norfolk Southern organization. Exposed to many groups from Customer Service to Operations to Operations Service Support and all the Marketing groups. Each level of exposure allowed development for the ultimate position as Asst. Product Manager within the Norfolk Southern Industrial Products Marketing group; specifically Metals & Construction.
Ripley Heatwole CompanyDevelopment Administrative Coordinator
Apr. 2006 - Feb. 2007Virginia Beach, Virginia, United StatesResponsible for daily financial development functions as related to current projects under construction. Maintain accuracy and pay strict attention to detail. Maintenance of stringent internal relationships with management and fellow associates as well as regular interaction with attorneys, insurance agents, architects, engineers and city agencies. Responsible for analysis of legal documentation regarding current real estate projects. Work in a constantly changing and challenging environment. Cross-trained along all aspects of the department. Incessantly learning new job functions and participating in continuous education. Key Achievements: • Ability to maintain job requirements in volatile environment. • Consistently making improvements to streamline processes for transactions upwards of $25 million.
Ivanhoe Financial, Inc.Secondary Marketing Analyst
Jun. 2003 - Jun. 2005Orlando, Florida, United StatesResponsible for daily mortgage pricing functions as related to corresponding investor pricing. Maintain accuracy and pay strict attention to detail. Maintenance of stringent internal relationships with management and fellow associates as well as regular interaction with customers. Responsible for monthly and daily cost analysis and market maintenance reports. Work in a constantly changing and challenging environment. Cross trained along all aspects of the department. Incessantly learning new job functions and participating in continuous education. Key Achievements: • Ability to maintain job requirements in volatile environment. • Consistently making improvements to streamline processes for transactions upwards of $150 million. • Improved and developed internal audit control process.
Banta Packaging & FulfilmentAssistant Accounting Manager
Jun. 2001 - Jun. 2003Harrisonburg, VA• Developed and maintained financial reporting and general ledger structure, internal controls, accounting principles, practices and procedures to ensure accurate and timely financial reporting. • Assisted the Accounting Manager and CFO in supervising accounting staff, managing the team to ensure that work was properly allocated and completed timely and accurately. • Developed the staff by managing performance, setting goals, providing ongoing training, and maintaining strong employee relationships • Oversaw the monthly close process and reconciliation of all general ledger accounts. • Processed payroll for all hourly, salaried, and commissioned employees, which included the commission structure maintenance. • Managed the daily corporate bank account activity, including support and ACH and wire transfer activities. • Provided administrative oversight of all aspects of the employee’s 401 (k) plan. • Coordinated sales and franchise tax filings, IFTA, and other regulatory reporting requirements. • Supported the completion of the annual budgeting process and cash flow forecasts. • Prepared all tax, audit, or review work papers and related year-end information as required by outside CPAs.
Rockingham Memorial HospitalRegistration Clerk
Jan. 1999 - Jan. 2001Harrisonburg, Virginia, United States
Advance Auto PartsMerchandise Manager
Jan. 1997 - Jan. 1999Elkton, Virginia, United States
MillerCoorsSummer Operations Intern
Jan. 1996 - Jan. 1996Elkton, Virginia, United States
JCPenneySales Associate
Jan. 1994 - Jan. 1997Harrisonburg, Virginia, United States
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