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Work Background
DiageoLearning & Inclusion Programme Manager
Aug. 2024Edinburgh, Scotland, United KingdomAs a Learning and Inclusion Programme Manager, I work collaboratively with teams to coordinate and execute specific programs within the organisation, ensuring alignment with our strategic goals. I am responsible for the successful implementation and oversight of various programs, managing them effectively within set parameters and in budget. My role involves coordinating and supervising all phases of program development, from inception to completion, while monitoring progress and performance through key metrics and regular reporting to stakeholders. Additionally, I play a crucial role in decision-making and problem-solving, identifying and addressing any issues that may arise during the program lifecycle. A key part of my role involves managing projects to enhance our Learning Stack, particularly improving the LMS experience. I lead multiple workstreams to ensure our learning platforms meet organisational needs and drive impactful outcomes in our learning and inclusion initiatives.
DiageoLearning Comms & Engagement
Feb. 2023Edinburgh, Scotland, United KingdomLead impactful global learning initiatives, collaborating with leaders and vendors for compelling campaigns. Develop comprehensive engagement strategy, create refreshed communications aligned with global priorities, and manage projects for senior teams' buy-in. Support creation of a business-wide network of advocates and independently managed smaller projects. Define strategies for enthusiastic learning via various platforms, establish two-way communication channels, and collaborated cross-functionally on priority projects. Play a crucial role in gathering feedback from learning interventions by designing and analysing surveys. Collaborate closely with Data analysts and Designers in my team to ensure data-driven insights and compelling design elements enriched our learning programs. Perform writing, editing, and design of communication materials, contributed to change management plans.
DiageoLearning Experience Lead
Jul. 2021 - Jan. 2023Edinburgh City, Scotland, United KingdomUsing customer insight to drive service and technology improvements, deepen our understanding of learner perspectives and demonstrate that we are listening and responding to feedback. Improve ease of use (usability) by exploring different approaches to solve end-learner' main problems. Prioritise key areas and projects to go after, identifying quick wins and high impact solutions. Work with Head of LX, Employees, Capability Partners, Faculty, and Line Managers to create strategies that promote a greater employee engagement with learning. Continuous measure and evaluation on the sucess of improvement interventions.
DiageoLearning & Development Specialist
Jan. 2019 - Jun. 2021Edinburgh, United KingdomWorking closely with Capability Managers, HR Business Partners and SMEs to strategically identify, design, build and embed the right learning interventions. I have supported and lead on mayor Learning interventions in the area of Commercial, Supply, Innovation and Technology, working with SME, Leaders and external vendors to create best in class learning experiences. I have a great interest and experience in employee experience (UX, LX) always ensuring to provide a great learning environment where employees are empowered and supported throughout their career journey and moments that matter. I am passionate about the Inclusion and Diversity agenda, and work with internal as well as external experts to bring latest guidelines to Diageo developing the understanding of our Leaders and employees. Training design and facilitation are also part of my role, where I either develop e-learnings using tools such as I-spring or Articulate, or partner with external agencies to create great interactive learning courses. I support the management and structure of our Learning Management system, ensuring this provides a social environment and dynamic experience where employees can easily find and complete relevant training at the point of need.
DiageoLearning & Development Coordinator
Nov. 2015 - Dec. 2018Edinburgh, United KingdomAs part of a Global team, my role involved supporting the development, designing, and delivery of effective training solutions for the Supply population of circa 7000 employees. I fully managed the Cornerstone LMS, recommending what tools are best to use for each Learning intervention, as well as being the first point of contact for the global capability team and learners. I had over-view and supported the transition of the IT Infrastructure services to Bangalore, putting Governance and process in place and providing training where and when necessary. Contributing to the development and design of learning materials, including e-learning courses for audiences of up to 7000 learners. This involves working with authoring tools such as Ispring and Articulate 360 as well as engaging with external vendors when necessary. Setting up reporting and excel dashboards to track training progress and managing evaluation of results. I successfully led a system transfer from CSOD to Workday learning, moving several hundreds of learning items and leaving thousands behind, based on a set of guidelines which we created partnering with SME and Capability Managers.
DiageoResourcing Coordinator
Apr. 2015 - Oct. 2015Edinburgh, United KingdomEngagement with Hiring Managers and HRBP’s to create and develop role profiles in order to attract the right internal/external talent. Shortlisting candidates using a variety of techniques and different supporting systems and coordinate interviews ensuring great candidate and manager experience. Help with the organization and running of Assessment Centers making sure the Hiring Managers feel confident and have the necessary tools to assess candidates. Work closely with Governance, First Point and Market HRD’s to ensure a successful upgrade and transfer of CTPAT referencing system, ensuring a robust process is in place in line with Global legal requirements.
Forth SectorHR Administrator
Oct. 2014 - Feb. 2015Generic HR duties included answering HR related questions from employees, support disciplinary meetings, monitoring absence, processing holiday requests and maintaining holiday records as well as supporting the development of internal policies, etc.
Forth SectorHR Intern
Oct. 2013 - Sep. 2014Writing a 16000 word thesis Assist with the Recruitment Process Revising and updating company policies and procedures. Providing support and advice managers and other employees Design, implement and analyse an employee engagement survey
HospitalityCustomer Service
Feb. 2008 - Apr. 2014Edinburgh, United KingdomMy background since an early age has been in Hospitality and Customer Services. Starting in my teen years, I did work in a variety of roles ranging from waitress, receptionist, hostess, trainer, events assistant, bar manager, sales executive and travel manager. I worked in 4-6 star establishments and in the Incentive Business sector. My passion for People and Customer services together with my vast experience in a variety of roles, has helped me develop and perfect a number of critical and key skills which I have carried over to all my roles.
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