Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
NAPA Management ServicesTrainer, Revenue Cycle Services
Jan. 2025Chicago, Illinois, United States• Develop and deliver comprehensive training programs for new employees and role changes in revenue cycle services.
• Conduct quality assurance evaluations and collaborate with leadership to enhance training content.
• Engage in system testing and validation efforts to ensure successful outcomes.
• Support cross-training initiatives across different functional areas as assigned.
VillageMDHR Systems Experience Analyst
Jul. 2024 - Nov. 2024Chicago, Illinois, United States-Played a pivotal role in enhancing HR systems through detailed data analysis and user experience evaluation, leading to a 15% reduction in user tickets.
-Identified areas for improvement in primary HR systems to enhance user experience and support user groups.
-Improved self-service engagement processes, instructional materials, and communication with HR systems aligning with business goals. -Updated and managed Workday Knowledge article database to ensure current, concise, and easily searchable guidance for users.
-Collaborated with Systems team to assess user interaction with critical procedures and recommended enhancements to improve user experience based on data-driven insights.
-Developed guides, FAQs, and knowledge articles for annual events such as Performance Management and Benefits Enrollment.
-Conducted training sessions for People Services team on Workday updates to ensure proficient internal support and address user inquiries efficiently.
Club EscapeOperations Manager
Jan. 2022 - Jan. 2024Chicago, Illinois, United StatesOversaw the daily operations to ensure a secure and enjoyable environment for customers while maximizing profitability. Managed all aspects of the nightclub's day-to-day activities, including inventory management, staff supervision, and maintaining a clean and appealing atmosphere. Took charge of identifying revenue-generating opportunities, such as talent recruitment and promotional campaigns. -Successfully attracted a younger demographic with higher disposable income. Enhanced marketing efforts by establishing and managing the club's social media presence, as well as fostering partnerships with local organizations for sponsorships and on-site health services.
-Recruited and trained new DJs and bartenders to ensure optimal staffing levels. -Implemented an advanced computer-based liquor control and inventory system.
- Conducted thorough research and implemented various technological upgrades, including eight TV screens for in-club promotions, an overhead video camera for enhanced visibility, a state-of-the-art dance lighting system, and an upgraded computer system and software to ensure seamless operation of all new technologies.
VillageMDTraining and Development Analyst
Mar. 2021 - Jul. 2024Greater Chicago Area-Delivered training and assistance to more than 200 new providers and clinical staff, utilizing a consistent approach and standard of care across the organization.
-Developed and implemented training programs for new hires, resulting in a 20% increase in employee productivity within the first three months of employment.
-Conducted in-depth analysis of training needs and identified areas for improvement, leading to a 15% reduction in onboarding time for new employees.
-Collaborated with cross-functional teams to create training materials and resources, ensuring consistency and accuracy in training content. -Utilized learning management systems to track and monitor employee progress, resulting in a 10% increase in training completion rates.
R1 RCMApplication Support Analyst
Jul. 2019 - Feb. 2021Greater Chicago AreaEnsured transparent and consistent communication regarding the status of an issue, keeping the submitter informed about the expected time frames for resolution, while also diligently investigating and resolving those issues. • Utilized troubleshooting skills to resolve technical issues for end users, resulting in a 95% client satisfaction rating.
• Collaborated with cross-functional teams to implement and test new software applications, ensuring seamless integration with existing systems.
• Provided training and support to colleagues on software functionality and best practices, resulting in increased productivity and efficiency.
• Proactively monitored system performance and identified areas for improvement, leading to a 10% decrease in downtime and increased overall system stability.
Chicago Transit AuthorityBus Operator
Mar. 2018 - Nov. 2018ChicagoOperates a bus over an established route adhering to predetermined schedule in a safe, efficient and courteous manner to allow passengers to board, travel and alight at scheduled stops. • Safely operated a 40-foot bus in adherence to all traffic laws and regulations, ensuring the timely arrival and departure of passengers at designated stops.
• Provided exceptional customer service by assisting passengers with boarding, fare payment, and route information, resulting in positive feedback and high satisfaction ratings.
• Conducted pre-trip and post-trip inspections of vehicle to ensure proper functionality and cleanliness, promptly reporting any maintenance issues to management.
• Demonstrated excellent communication skills by effectively communicating with dispatchers and colleagues to coordinate schedules and respond to emergencies in a timely manner.
R1 RCMAppeals & Denials Management
Aug. 2015 - Jul. 2019Greater Chicago Area-Successfully appealed denied insurance claims resulting in a 30% increase in reimbursement for the healthcare facility.
-Implemented strategic processes to reduce denial rates by 20% through thorough analysis of denial reasons and proactive resolution of issues.
-Collaborated with cross-functional teams to develop training programs for staff on appeals and denials management best practices, resulting in improved accuracy and efficiency.
-Utilized data analytics to identify trends and root causes of denials, leading to the implementation of targeted solutions and a 25% reduction in overall denials.
R1 RCMBilling Supervisor
Feb. 2014 - Aug. 2015Greater Chicago Area-Implemented new billing software system, resulting in a 20% increase in efficiency and accuracy in billing processes.
-Conducted regular audits of billing records to identify and resolve discrepancies, leading to a reduction in billing errors.
-Collaborated with cross-functional teams to streamline billing procedures and improve overall billing performance.
C&P IT SolutionsService Desk Support Technician
Dec. 2013 - Jan. 2016Naperville, IL-Resolved technical issues for end users in a timely manner, ensuring minimal disruption to productivity.
-Administered and maintained service desk ticketing system, tracking and resolving requests efficiently.
-Collaborated with cross-functional teams to implement IT initiatives and upgrades.
R1 RCMBilling Team Lead
Apr. 2013 - Mar. 2014Greater Chicago Area-Analyzed reimbursement data for multiple practices, reducing denials by 20% and enhancing overall reimbursement accuracy.
-Led and trained a team of 13 billing specialists, improving efficiency by 30% through process optimization.
R1 RCMMedical Reimbursement Specialist
Nov. 2011 - Apr. 2013Chicago, Il-Researched and resolved account balances, improving accuracy and reducing outstanding debts by 20%. -Analyzed hospital receivables to identify bad debt and recommend write-offs.
-Prepared and maintained internal aging reports, enhancing financial reviews with weekly updates for senior management.
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & TexasProgram Coordinator
Dec. 2007 - Aug. 2009Chicago, Il-Developed and maintained department intranet and external internet SharePoint sites.
-Facilitated regular team meetings and communication channels to ensure alignment on project goals, deadlines, and progress updates, fostering a cohesive and productive work environment.
-Coordinated all aspects of program logistics, including scheduling, budgeting, and resource allocation, ensuring seamless execution of multiple projects simultaneously.
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & TexasAdministrative Assistant III
Dec. 2002 - Dec. 2007Chicago, Illinois-Managed complex calendars, scheduling and coordinated logistics and travel arrangements for senior executives
-Conducted thorough research and compiled data for various reports, presentations, and projects, supporting decision-making processes.
-Streamlined office operations by implementing new organizational systems and procedures, resulting in improved productivity and efficiency.
Intch is a Professional Networking App for the Future of WorkSee more people like Sean on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
481360 people
24
Data Scientist Intern @ Newell Brands
16
Program Manager @ DISH Network
18
Senior Software Engineer @ EarnIn
78828 people
42
Senior Mining Engineer @ Riot blockchain
24
Managing Manager @ INGENTA HIRING
33
Investor Relations Manager @ ExxonMobil