Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas
Company Employees
Sean Jackson
Training and Devolpment Analyst@NAPA Management Services Corporation
Verified
I am a dynamic healthcare professional with over a decade of experience in HR operations, including project coordination, HR systems enhancement, and training deployment. My career is defined by measurable results, innovative thinking, and emotional intelligence, supported by consistent growth and leadership across multicultural teams.
HR Systems Enhancement and Project Coordination
At VillageMD as an HR Workday Experience Analyst and R1 RCM as an Application Support Analyst, I enhanced HR systems and software applications, driving efficiency and user satisfaction. By conducting detailed data analyses and user experience evaluations, I reduced user tickets and system downtime. My expertise includes managing Workday Knowledge databases, user interaction assessments, and data-driven system improvement recommendations. These efforts aligned with business objectives and significantly improved operational performance.
Training Deployment
As an Analyst, Training Deployment at VillageMD, I supported over 200 new providers and clinical staff through comprehensive training programs. By analyzing training needs, I reduced onboarding time and boosted employee productivity. I believe effective training is foundational to employee success and organizational growth.
Appeals, Denials, and Billing Management
At R1 RCM, I excelled in billing and denial management, successfully appealing denied claims, increasing reimbursements, and reducing denial rates. As a Billing Supervisor, I implemented new software systems, improving efficiency and significantly reducing billing errors.
My career has also involved managing multicultural teams, providing service desk support, and leading diverse projects, enhancing my skills and broadening my professional scope. I aim to leverage my expertise to build robust HR systems that drive organizational success while continuing my professional evolution.More...