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Work Background
TELUS DigitalRepresentante del servicio de atención al cliente
Aug. 2024Guatemala
TeleperformanceTechnical support expert TIER 2
Jan. 2023 - Mar. 2023Guatemala, Guatemala, GuatemalaHelp customers troubleshoot connectivity, set up devices, and resolve TV situations.
Responsible for helping customers install and configure their Internet and video services, as well as answering questions
about service plans, billing and other related topics. In addition to technical skills, an Internet and Video Help Desk representative develops empathy, strong communication, and problem-solving skills.
TeleperformanceTechnical support specialist tier 1
Apr. 2022 - May. 2024Guatemala
SANDRA FLORESSimulation Center Asistant
Aug. 2020 - Mar. 2022GuatemalaProvides support to individuals or organizations by handling a variety of tasks related to programming, communication, and administration. Some specific responsibilities that a staff and administrative assistant might have include coordinating the observation area at an immunization center, designing the curriculum for a master's degree in anesthesiology, and administering and teaching American Heart Association (AHA) CPR courses.
These responsibilities may require strong organizational, communication, and problem-solving skills, as well as the ability to handle multiple tasks and deadlines simultaneously.
Industrias Alimenticias Kern's y CIA, S.C.A.Management Internship
Jul. 2019 - Oct. 2019Guatemala
Liceo FlorentinoTreasurer
Feb. 2019GuatemalaManager of Payment of Expenses, verification of tuition payments, analysis of sales, use of Bibanking
Liceo Florentinohigh school Teacher of ICT, economic and business Sciences
Apr. 2017 - Oct. 2018GuatemalaLiceo Florentino is a Family owned school, enhanced the founder's culture to create the values and competency framework RHINO.
Prepare and give classes on information technology, including topics such as programming, computer security and databases.
Teach students about economics, including topics such as microeconomics, macroeconomics, and global economics. Prepare and give classes on information technology, including topics such as Computer Security and Microsoft Office.
Provide an education on business and economics, including topics such as Public Relations, Economic Geography, Introduction to Economics, Statistics, Financial Calculation.
Assess students through tests, homework, and other assessment methods, and provide constructive feedback to help students improve.
Work with other teachers and administrators to develop and maintain an effective and current curriculum, including monitoring educational quality in the area of IT at the elementary level.
Implementation of software based on international standards for the teaching of Microsoft Office and Various Digital Competences, by managing relationships with the software provider.
Sia InteractiveAccounting and general manager assistant
Nov. 2014 - Dec. 2014GuatemalaI gave creative proposals for projects of potential clients like Tortix, Prensa Libre, Coca Cola.
I helped the accountant align the financial statements with the requirements of the treasury
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