Customer Service Representative@TELUS International Central America
Verified
I’m a results-oriented professional with a licentiate degree in Business Administration from Universidad Rafael Landívar and a diverse background in customer service, education, and operational support. I currently work as a frontline business billing care agent, where I assist clients with service inquiries, billing issues, and account management—developing strong skills in communication, empathy, and problem-solving.
Previously, I served as a technical support specialist at Teleperformance, helping customers troubleshoot connectivity issues, configure devices, and resolve video service problems. I also contribute as a curriculum innovation consultant in the medical education field and serve as treasurer at Liceo Florentino, managing tuition payments, budgeting, and online banking tasks.
I’m actively expanding my skill set through specialized studies in ISO 9001, fullstack development, and bartending at INTECAP—combining strategic thinking with hands-on expertise. Passionate about lifelong learning, I regularly engage with MOOCs, audiobooks, and certifications in Agile, Scrum, and UX Design. I thrive in roles that require adaptability, analytical thinking, and a commitment to service excellence.More...