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Work Background
daaGroup Net Zero Strategy Lead
Nov. 2024 - May. 2025Dublin, County Dublin, IrelandReporting directly to the Group Head of Sustainability, this role is pivotal in shaping the future of DAA by spearheading our environmental sustainability and Net Zero initiatives. It involves leading the charge to meet DAA’s environmental goals, identifying and implementing carbon reduction strategies across the entire DAA group, and developing a comprehensive Net Zero roadmap to guide a sustainable transition for our business
EYManager, Climate Change and Sustainability Services
Aug. 2023 - Nov. 2024Dublin, County Dublin, Ireland
FoodCloudTransport & Sustainability Manager
Jan. 2021 - Aug. 2023IrelandThe creation and management of FoodCloud’s 1st transport department, including FoodCloud’s own transport fleet, health & safety compliance & associated governance , financial control , annual budget, stakeholder relationship management with strategic and operational partners. Driving internal best practices and performance to ensure the highest level of safety and serviceability. Lead programme manager implementing ISO 14001 :2015 Environmental Management System across the organization, including the creation of FoodCloud's 1st Environmental policy, Waste management policy and Green procurement policy. Lead programme manager creating FoodCloud's 1st greenhouse food waste calculator and calculating our Scope 1,2 & 3 supported by Ireland' Environmental Protection Agency (EPA). Supporting future environmental impact reporting and disclosure to support our stakeholders upcoming CSRD and ESG reporting requirements. Lead researcher of Irish and EU environmental / climate policies, to support FoodCloud’s public position on key policies and topics associated with climate change and food waste.
FoodCloudTransportation Manager
Jun. 2020 - Aug. 2023IrelandTransport Manager responsible for FoodClouds 3 hubs, Dublin, Cork & and Galway transportation and fleet management
FoodCloudVolunteer
May. 2020 - Jun. 2020Dublin, Ireland1,300,000,000 tones of food is wasted each year. 1 in 7 experience food poverty globally and in Ireland it is 1 in 11 experience food poverty. If food waste was a country it would be the 3rd largest GHG's emitter in the world. Foodcloud is supporting those in need and our planet.
Dublin City UniversityMSc Climate Change, Policy, Media & Society
Sep. 2019 - Sep. 2021DublinThe challenges posed by climate change are hugely complex and require a broad range of responses from many sectors of society and industry. DCU’s MSc in Climate Change: Policy, Media and Society interrogates how societies are responding to climate change, and how that response can be strengthened. It examines the roles played by politics, regulation, law, education and the media in creating the broad societal response demanded by climate change.
Age Action IrelandVolunteer Staff
Jul. 2019 - Aug. 2020Dublin
Ryanair - Europe's Favourite AirlineOperations Control Centre Manager
Apr. 2017 - Aug. 2019Dublin, Leinster, IrelandWith over 250 airports across Ryanair's network. The OCC manages Flight Planning, Ground Operations, Crew Control and Flight Operations ensuring that all 4 departments work seamlessly ensuring the safe and ontime performance of over 2500 flights per day. Mainting Ryanair's 25 minute flight turnaround.
daaProject Officer
Mar. 2016 - Mar. 2017Dublin AirportLeading Dublin Airport's operations project team, in a company wide transformational change programme to build engagement and deliver new ways of working. A Line and shift reorganisation, along with changes to the way we deliver our core services. Delivering a structure that will allow Dublin Airport, to sustainable grow passenger numbers beyond the 30 million mark. Consulting and representing Dublin Airport in procuring new systems to support our new organisational structure. Dublin Airport is currently the fastest growing European Airport.
British AirwaysCommercial Connections Manager Heathrow Airport
Jan. 2016 - Mar. 2016Heathrow Terminal 5Commercial responsibility for BA’s connections operation. Sitting within British Airways airport operations control centre. Ensuring our connection product is at the centre of the wider BA operation. Proactive and reactive commercial decisions regarding our customer’s journey, aircraft movements, stand planning and aircraft departures. Influencing and negotiating within our wider airport operations control centre, with cost and our customers journey at the forefront of all decisions. Responsible for over 100 reservations and connection agents on shift. Ensuring resources and staff allocation are on profile and match an ever-changing live connections operation. Responsible for our oneworld global customer support centre. Controlling cost and driving revenue played a key part of my role. Performance management of a large diverse team of supervisors and senior agents. Supporting professional and personal development through regular team meetings and one to one’s.
Airline Opeators CommitteeChair and Deputy Chair Person of the AOC- Airline Operators Committe - Heathrow Terminal 1
Apr. 2014 - Jul. 2015Heathrow AirportRepresented both British Airways and the wider Heathrow Terminal 1 community at senior and director level within Heathrow Terminal 1. Working and leading capital and operational projects, ensuring the terminal delivered for both our customers and our organisations. This required a high level of negotiating skills, working under CAA governed airport regulations.
British AirwaysBritish Airways - Stakeholder and Operational Regulations
Jan. 2014 - Jan. 2016London, United KingdomSenior stakeholder executive responsible for British Airway operational, strategic and regulations management for Heathrow Airport, Border Force (UK Home Office) and MITIE (subcontractor) across Heathrow’s terminals1 3 & 5. Strategic Consulting on Airport development. Operational planning, data analysis and forecasting. End to end project management. Driving performance and change management to ensure operational excellence. Daily , weekly and monthly analyse of key performance data, from both internal and external stakeholders. To identify key trends and issues, ensuring corrective action is taken. Producing weekly reports. Deliver business critical improvement projects. Leading change programmes as project lead. PRNICE2 project management qualified. Ensuring key CAA regulations and SLA's are achieved on a weekly and monthly basis. Represent BA at the AOC (Airline Operator Committee) and Heathrow’s stakeholder monthly board meetings. Key point of contact for the Heathrow Senior Management team and internal BA stakeholders, responsible for resolving issues affecting operational performance. Responsible for stakeholder communications within British Airways Deputy chair and Chairperson for Terminal 1 Airline Operators Committee, representing 10 airlines.
British AirwaysCustomer Operations Manager
Nov. 2012 - Mar. 2014Heathrow Terminal 3 & 5Managing and co-ordinating the customer operation from the Airport Control Center for both Terminal 3 & 5 Average daily traffic of circa 35,000 customers. Managing our connections customers experience from the Connections Center . Average daily traffic of circa 18,000 connecting customers. Performance management of a large culturally diverse direct report team of agents and supervisors. Performance management of my team through effective utilisation of the company’s employment policies. Ensuring customer service was at the heart of my team’s role. Crisis Management, during operational disruptions provide key operational support to both customers and colleagues, dealing with unplanned events to ensure the operations runs. Leading and encouraging transformational change to be at the heart of change management, through a management restructure. Lead Customer Operations Manager for the introduction of Mobile Enabled Technology to both BA management and colleagues. Line training and 1st and 2nd phase role out. Ensuring strong, robust cross departmental relationships where developed and maintain to ensure a seamless customer experience. Interviewing on multiple internal recruitment campaigns. Lead Customer Operations Manager for the introduction of the A380 aircraft, the largest aircraft in the history of British Airways. I improved our boarding process and boarding time of our A380 departures. Saving on average 6 minutes
. Worked closely with Trade Unions, to build and improve working relations. Ensure strong, robust cross-departmental relationships are developed and maintained to provide a seamless service.
British AirwaysCustomer Service Manager
Jan. 2011 - Nov. 2012HeathrowLeading a team of cabin crew to deliver outstanding customer service. Ensuring the team achieved the highest safety and service standards. Effective performance management of my team of Cabin Crew Supervisors / Crew. Leading all aspects of British Airways Korean speaking Cabin Crew recruitment campaign for our new London Seoul route. This has been one of the most successful language recruiting campaign. Customer feedback for our Korean cabin crew has been exceptional. Being at the heart of the largest transformational change within British Airways History with development of a new fleet and working practises. Improved communications within the fleet, by designing and managing Mixed Fleet’s first internal communication newsletter. Leading a team of Customer Service Managers to support this initiative.
Teaching English.English Teacher
Jan. 2009 - Dec. 2010Lisbon Area, PortugalSelf employed English Teacher.
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