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Work Background
FLUME MarketingManaging Director
Nov. 2017United Arab EmiratesWe are a full serviced, tech focused, outsourced marketing agency providing support and services to companies in EMEA. Marketing Services ... Be it strategy, content, data or digital, we identify, understand, connect and create with purpose. Lead Generation ... Through integrated campaigns we ensure meaningful conversations lead to pipeline opportunities. Resourcing ... From a fully outsourced team to an extra pair of hands, use our expertise to extend your reach. Events ... We deliver end-to-end events and create engaging memorable experiences that bring results.
Integra Finance Ltd.Company and Operations Manager
May. 2016 - Nov. 2017Dubai, United Arab Emirates
Menasa & Partners FZ-LLCExecutive Search Consultant
Jan. 2015 - Mar. 2016Dubai, UAE• Identify new clients & convert them into new business using cold calls & face to face meetings • Keep close contact with existing & potential clients to win new recruitment opportunities • Build rapport with key decision makers in the industry to ensure constant flow of business • Negotiate fee agreements with clients • Search candidates using targeted head hunting & internet based tools • Manage interview process • Achieve monthly & quarterly revenue targets • Achieve daily & weekly KPIs Focused sectors • Construction, Property & Engineering
• Finance & Audit
• Marketing & Communications
• Sales & Business Development
• Supply Chain & Logistics Placing positions such as Financial Controller, Finance Manager, Financial Analyst, Marketing Manager and Trade Manager.
TBG LearningPerformance Manager
Sep. 2012 - Nov. 2014Swindon, United KingdomOffice and Team Manager of a Work Programme team of 10 advisors, a government initiative to assist unemployed individuals back into sustainable work through employability training, confidence and motivation sessions and one to one advice and guidance support. Responsible for - • Monthly KPI setting in accordance to contractual targets
• Monitored and drive performance via 1-2-1s and team meetings
• Identified areas for improvement within the provision and training needs for staff
• Developed training sessions and support mechanisms for individual staff members
• Designed practical and motivational training sessions for In House Employability Trainer to deliver to unemployed customer group
• Ensured high quality service was delivered to customer group • Developed relationships with Job Centre Plus (UK unemployment office) and other external partners
• Recruited and trained new staff with programme, IT and paper processes
• Designed and consistently developed processes to ensure deliverance of high quality and contractual compliance
• Designed and implemented office procedures to ensure efficiency (petty cash, staff & client organisation, administration procedures) • Financial weekly and monthly forecasting via report generation, analysing and projection
• Business development for job vacancies within the local area
• Quality monitoring and Internal Audit manager
• External communications officer
• Contract performance monitoring
St James's Place/RothschildClient Liaison Manager
Jul. 2011 - Aug. 2012Cirencester• First point of contact for complaints and investigations
• Data and information collection of mortgages, pensions, investment bonds, ISAs etc
• Response database administration
• Inbound and outgoing calls to Independent Partners and complainants • Letter and email administration for primary and ongoing contact
• Knowledge of Financial Industry
Work Solutions ManchesterProgramme and Performance Manager
Feb. 2008 - Mar. 2011Managed offices in Wigan, Manchester, SalfordDesign and implementation of Flexible New Deal, a government initiative to assist unemployed individuals back into sustainable work through employability training, confidence and motivation sessions and one to one advice and guidance support. • Individual and Team target setting in accordance to contractual budgets
• Monitored and drove performance via 1-2-1s and team meetings
• Identified and addressed areas for improvement within the provision
• Identified and addressed areas of training needs for staff
• Through internal audits ensured a quality service delivery was provided to customer group
• Developed relationships with Job Centre Plus(Unemployment office) and other external services
• Managed 3 offices and teams ensuring consistency of processes and high quality delivery
• Recruited and trained new staff and support staff on programme, office, IT and paper processes
• Designed and consistently developed processes for deliverance on quality
• Financial weekly and monthly forecasting
• Business development for job vacancies within the area
• Duties additional to the role below Work Solutions - Greater Manchester
Employment and Training Consultant – Pathways to Work
April 2008 to Feb 2009
• Managed a caseload of customers to meet individual and team targets set monthly
• Provided customers with impartial information, advice and guidance to aid them in moving from Department of Work and Pensions Benefit into paid employment
• Built and maintained a good working relationship with Jobcentre Plus (unemployment officer) and appropriate referral agencies
• Effectively marketed the company’s services to companies encouraging them to employ individuals unemployed for lengthy periods
• Work with marketing department to enhance the public profile of the organisation by contributing to internal and external publications via website etc
• Regular travel to other locations connected with the business of the Centre.
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