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Work Background
Pacific BotanicalsAssistant Manager of Global Trade
Feb. 2025Grants Pass, Oregon, United StatesPromoted to lead contracting and purchasing functions while continuing to manage comprehensive sales, vendor, and customer relationships across Pacific Botanicals and sister company Mushroom Harvest. Skilled at driving operational excellence, optimizing supply chain processes, and delivering strategic procurement solutions to support business growth. • Maintain and nurture relationships with vendors and buyers, ensuring seamless communication and long-term partnerships. • Source critical materials within an established vendor network to meet production and sales demands efficiently. • Generate accurate and timely Purchase Orders for required materials, streamlining procurement workflows. • Manage sample submissions to Quality Control, ensuring compliance with product standards and specifications. • Conduct farm tours and guide visits to strengthen supplier relationships and improve sourcing transparency. • Maintain and update detailed sample logs to track product quality and procurement status. • Lead spot purchases through competitive quoting and strategic sourcing to fulfill urgent material needs. • Oversee contracting processes, aligning vendor agreements with organizational goals and ensuring compliance. • Collaborate cross-functionally with sales, marketing, and logistics teams to execute campaigns, manage inventory, and optimize sales performance. • Deliver regular reports and presentations on sales, procurement, and inventory metrics to executive leadership.
Pacific BotanicalsSales Support Specialist
Apr. 2024 - Mar. 2025Grants Pass, Oregon, United StatesPromoted internally within Herb Pharm LLC group from Inside Sales/Customer Service Coordinator at Herb Pharm LLC to Sales Support Specialist at Pacific Botanicals. • Established, reestablished, and maintained strong relationships with buyers to drive consistent sales growth across Pacific Botanicals and sister company Mushroom Harvest. • Optimized new sales, spot purchases, and international sales channels, increasing revenue opportunities. • Identified sale and promotional inventory opportunities, aligning stock levels with market demand. • Developed and executed sales campaigns in collaboration with marketing teams to boost brand visibility and sales (Pacific Botanicals). • Managed customer outreach and contractual volume planning for Mushroom Harvest’s 2025 inventory and contracts. • Coordinated closely with Senior Supply Chain Manager to maintain and expand customer contracts (Pacific Botanicals). • Conducted supply availability assessments to respond to customer inquiries efficiently (Mushroom Harvest). • Ran detailed sales and logistics reports, developed financial analytics, and presented monthly sales targets and historical data aligned with new forecasting methods to CEO and executive leadership. • Assisted with logistics coordination for outgoing orders and ensured accurate order input into ERP systems. • Executed sales promotions and maintained tracking reports to evaluate initiative success. • Monitored market trends to proactively identify opportunities for sales growth. • Created photography and copywriting content for Pacific Botanicals’ Instagram, enhancing social media engagement.
Herb Pharm LLCInside Sales/Customer Service Coordinator
Oct. 2022 - May. 2024Williams, Oregon, United States• Prospected and qualified new sales opportunities through a combination of inbound lead follow-up and strategic outbound outreach (calls and emails). • Identified customer needs and pain points to deliver tailored solutions, driving consistent weekly account growth and closing sales. • Conducted account research to identify key decision-makers and generate interest in products and services. • Provided exceptional customer support by resolving product or service issues with professionalism, urgency, and attention to detail. • Maintained and updated accurate customer records, including account information and communication history, ensuring data integrity. • Opened new customer accounts, processed transactions, and managed account adjustments with attention to accuracy and financial compliance. • Recommended products and services based on customer inquiries and trends, contributing to upselling and cross-selling initiatives. • Created detailed service reports by collecting and analyzing customer data to identify areas for improvement and report trends to management. • Contributed to team success by supporting cross-functional initiatives and meeting or exceeding departmental goals.
LS NetworksCommercial Account Executive
Dec. 2021 - Sep. 2022Grants Pass, Oregon, United States• Led new customer acquisition for commercial Internet, Data, and Voice services across the Southern Oregon region, contributing to consistent territory growth. • Developed and expanded LS Networks’ presence through strategic partnerships, community affiliations, and local brand positioning initiatives. • Managed the full sales cycle from prospecting and lead qualification to closing, while maintaining CRM records for pipeline accuracy and forecasting. • Collaborated cross-functionally with technical, customer service, and implementation teams to ensure a seamless customer experience from sale to service delivery. • Maintained a robust pipeline of qualified prospects and consistently met or exceeded monthly quota targets. • Executed outbound prospecting through cold calls, referrals, and targeted lead generation strategies tailored to regional market dynamics. • Built and sustained strong relationships with clients, driving retention and recurring revenue by providing tailored support and guidance. • Conducted market research to identify new business opportunities, recommended service enhancements, and addressed client concerns with swift resolution. • Maintained meticulous data entry and reporting of customer interactions, pipeline activity, and sales outcomes to support team alignment and performance tracking.
Jefferson E Commerce Solutions LLCSales Account Executive
Nov. 2020 - Dec. 2021Medford, Oregon, United States• Played a key role in launching two Delta-8 THC hemp e-commerce brands, contributing to product development, branding, and digital marketing strategy. • Created and managed end-to-end product marketing campaigns, including content development, social media engagement, and influencer/model collaborations. • Designed and implemented a B2B wholesale program, generating new revenue channels and streamlining order processes for bulk buyers. • Managed brand social media accounts, increasing audience engagement through consistent content creation and customer interaction. • Provided direct customer service and account management, acting as the primary point of contact for both retail and wholesale clients. • Wrote email marketing copy, promotional messaging, and social media content aligned with brand voice and marketing goals. • Identified and pursued new customer acquisition opportunities, coordinated internal and external resources to drive results. • Tracked customer interactions, sales activity, and pipeline progress through accurate data entry and CRM maintenance. • Stayed informed on industry regulations, market trends, and emerging product developments to keep the brand competitive. • Collaborated across teams to meet business objectives while maintaining a strong customer-centric focus and startup agility.
Alchemy RestaurantFine Dining Server
Feb. 2020 - Nov. 2020Ashland, Oregon, United States• Delivered exceptional guest experiences by welcoming patrons, presenting menu specials, answering questions, and processing orders and payments with efficiency and professionalism. • Maintained a customer-first mindset, resolving concerns with diplomacy and care to promote satisfaction and repeat business. • Ensured food safety and quality by verifying ingredient integrity and final presentation of dishes prior to service. • Supported daily operations by cleaning, sanitizing, and restocking workstations, contributing to a smooth and hygienic shift transition. • Collaborated closely with kitchen and front-of-house teams to uphold service standards and deliver a seamless dining experience.
Rogue Valley Coffee Roasting CompanyBarista
Jul. 2019 - Jun. 2020Ashland, Oregon, United States• Greeted and engaged customers warmly, providing detailed information about daily specials, new menu items, and promotions to enhance customer experience and drive sales. • Accurately took and processed customer orders and payments, maintaining efficiency during peak hours and ensuring a smooth transaction process. • Proactively addressed and resolved customer concerns and complaints with empathy and professionalism, fostering customer loyalty and a positive brand reputation. • Conducted quality checks by testing ingredients and finished products to ensure compliance with food safety standards and company quality controls. • Maintained cleanliness and organization of workstations, including thorough sanitation of all equipment, adhering to health regulations and preparing for seamless handovers between shifts. • Collaborated closely with team members to ensure operational efficiency, timely restocking of supplies, and consistent delivery of exceptional service. • Assisted in training new staff on customer service protocols, equipment use, and safety standards to uphold high team performance.
Alaska AirlinesFlight Attendant
Jan. 2019 - Aug. 2019Medford, Oregon, United States• Conducted thorough pre-flight safety inspections and ensured cabin cleanliness to comply with airline standards and promote passenger comfort. • Delivered clear and engaging safety demonstrations, including the proper use of oxygen masks, seat belts, and emergency exits, ensuring passenger awareness and preparedness. • Provided attentive, compassionate service to passengers by offering information, assistance, and support to enhance their safety and overall travel experience. • Warmly welcomed passengers, verified boarding passes efficiently, and guided them to their assigned seats, contributing to smooth boarding procedures. • Addressed passenger inquiries regarding flight details, travel routes, and arrival times with accuracy and professionalism, maintaining positive customer relations. • Collaborated closely with the flight crew to manage in-flight safety protocols and respond promptly to any emergencies or passenger needs. • Assisted passengers with special needs, including unaccompanied minors, elderly travelers, and those requiring additional support, ensuring inclusive and comfortable travel.
La'Akea Permaculture Farm and CommunitySummer Intern
Jul. 2017 - Aug. 2017Hawaii, United States• Applied Permaculture design principles to conceptualize, study, and construct natural living structures within the dense jungle environment, promoting sustainable land use and ecological harmony. • Cultivated, propagated, grafted, and maintained diverse plant species, managing gardens and seedlings that supported the off-grid food supply for the team and local farm members. • Executed tasks such as planting, watering, harvesting, and general garden care, ensuring continuous and sustainable food production. • Conducted ethnobotanical research on Hawaiian Canoe Plants, investigating traditional uses and cultural significance to support conservation and sustainable utilization. • Practiced sustainable harvesting and processing of native plant species for medical, culinary, and ethnobotanical applications, balancing ecological preservation with practical use. • Collaborated with farm members and local experts to deepen understanding of indigenous plant knowledge and promote environmental stewardship.
North Carolina State University College Department of Plant and Microbial BiologySemester Undergraduate Research Assistant
Jan. 2017 - Jun. 2017Raleigh, North Carolina, United States• Supported biocultural conservation research focused on the documentation of medicinal plant use among Indigenous and immigrant communities in North and Central America. • Handled and preserved rare global plant specimens using proper herbarium techniques and preservation protocols. • Created and maintained detailed data entries for each specimen, including geographic origin, collection date, and cultural usage information. • Executed physical organization and secure filing of specimens, mapping each to its corresponding archival location for long-term research access. • Contributed to ethnobotanical fieldwork and literature review, providing critical support for academic publications and conservation efforts.
Sullivan's SteakhouseFine Dining Server
Mar. 2016 - Sep. 2018Raleigh, North Carolina, United States• Delivered elevated hospitality across fine dining, banquet, and cocktail service settings in one of the brand’s flagship, high-volume locations. • Served as Dining Captain, coordinating front-of-house service and mentoring staff to ensure seamless, high-quality guest experiences. • Greeted guests, presented menus and daily specials, answered detailed menu and pairing questions, and processed orders and payments with accuracy and speed. • Resolved guest concerns with professionalism and discretion, promoting customer satisfaction and loyalty in a fast-paced, high-expectation environment. • Upheld food safety standards by verifying ingredient quality and plate presentation before service. • Maintained clean, organized, and fully stocked stations, ensuring operational readiness throughout high-traffic shifts and large-scale banquets. • Collaborated with kitchen, bar, and management teams to execute private events and high-volume service with precision and consistency.
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