Xin Mei Ng

Senior Account Executive & Business Development

Sales & BizDevCustomer Success ManagerAccount ManagerSales ManagerCall CenterCustomer Support RepresentativeBusiness Development ManagerSales RepresentativeAppointment SetterCall Center SupervisorCold Calling SpecialistCustomer ServiceClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistService Quality ManagerAssistantAdministrative AssistantExecutive AssistantOffice AssistantData EntryData Entry Specialist

As a seasoned Business Development Manager with over a decade of diverse experience, I bring a results-driven mindset and a strong track record across sales, project management, marketing, and client relationship management. My career spans multiple industries—including education, financial services, events, and construction materials—showcasing my adaptability and strength in cross-functional leadership. In my most recent role at Sun Synergy, I achieved over RM 1.9 million in sales in 2023 alone, demonstrating my ability to win major accounts and manage high-value projects from quotation to delivery. I’ve also led impactful international business ventures, organized large-scale events, and successfully managed strategic marketing initiatives that elevated brand visibility and revenue growth. Known for my proactive problem-solving, sharp market analysis, and strong interpersonal skills, I’m now transitioning to a remote role where I can continue delivering outstanding results while maintaining flexibility for my family. Let’s connect if you’re seeking a dedicated professional who brings both strategy and heart to the table.

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Work Background

Senior Key Account Executive

SNS Products Sdn BhdSenior Key Account Executive

Jul. 2024Selangor, Malaysia• Built and maintained strong connections with all retailers by conducting regular visits and calls, ensuring continuous support and engagement for SNS Products. • Provided hands-on product training to retailers, equipping them with the necessary knowledge to improve sales and customer service experiences. • Analyzed sales data to identify trends, set achievable targets, and uncover new growth opportunities, helping retailers maximize their business potential. • Quickly identified and resolved retailer challenges, ensuring smooth operations and a better overall customer experience. • Explored and secured new business opportunities, expanding SNS Products’ market reach and driving long-term success in the retail sector.

Business Development Manger

Sun Synergy Sdn BhdBusiness Development Manger

Aug. 2022 - May. 2024Selangor, Malaysia• Swiftly rose from Junior to Manager in just one year, showcasing exceptional leadership and performance. • Played a pivotal role in client interactions, conducting on-site consultations and presentations, ensuring tailored solutions for optimal floor joints. • Managed end-to-end contractor relationships, overseeing installations with meticulous attention to detail. • Collaborated seamlessly with architects, designers, and QS professionals, offering expert guidance and consultation to drive project success. • Orchestrated efficient coordination with suppliers from Australia, Malaysia, and China, ensuring timely delivery and stringent quality control standards.

Administrative Assistant

MILLENNIUM SQUARE MANAGEMENTAdministrative Assistant

Apr. 2019 - May. 2020Selangor, Malaysia• Revolutionized document management with the implementation of a highly efficient record filing system, enhancing accessibility and organization. • Leveraged advanced accounting software to streamline tenant billing processes and meticulously track maintenance fees. • Demonstrated exceptional organizational skills in setting up conference rooms and coordinating meeting logistics. • Produced detailed monthly reports to meticulously monitor overdue maintenance fees, ensuring legal compliance and financial transparency. • Enforced adherence to standard operating procedures, optimizing workflow efficiency and minimizing redundancies.

Marketing and Sales Manager

BEAUTY WORLD ART ACADEMYMarketing and Sales Manager

Feb. 2016 - Dec. 2018Puchong, Selangor, Malaysia• Drove exponential growth through the implementation of dynamic marketing strategies, elevating brand visibility and sales performance. • Cultivated and nurtured key industry relationships, leading to the successful execution of impactful promotional initiatives. • Spearheaded a prestigious eyebrow embroidery competition, attracting a record-breaking 500 participants and cementing the academy's industry leadership. • Proactively engaged target audiences through strategic workshops and conferences, effectively communicating the academy's value proposition. • Strategically planned and executed targeted marketing campaigns, effectively reaching and engaging diverse demographic segments.

Life Planner

AIA MalaysiaLife Planner

Aug. 2015 - Dec. 2016Selangor, Malaysia• Provided comprehensive financial planning support, tailoring strategies to meet the unique needs of a diverse clientele. • Delivered unparalleled customer service, consistently going above and beyond to address client concerns and exceed expectations.

Education Consultant Cum Tutor

Eye Level LearningEducation Consultant Cum Tutor

Mar. 2012 - Aug. 2015Setia Alam• Offered personalized coaching to 130 students, leveraging the Eye Level curriculum to drive academic excellence. • Acted as a responsive and empathetic listener, promptly addressing parental concerns and fostering positive relationships.

Event Management Assistant

SKYMOFUNEvent Management Assistant

Mar. 2011 - Dec. 2011• Coordinated diverse events including corporate events, road shows, and conferences, showcasing versatility in event management. • Ensured event quality by inspecting facilities to meet customer requirements, selecting appropriate service providers and vendors, and maintaining meticulous budgets and timelines. • Implemented comprehensive post-event evaluations, generating insightful reports to assess event effectiveness and inform future planning strategies.

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