HoneywellDirector - Product Hosting and Engineering Infrastructure
Jul. 2021 - Feb. 2023United StatesStrategy Thinking, IT Services, Stakeholders Relationships, Business Growth, Customer Relationships
● Facilitated the establishment and development of a high-performing, global team of 26 members, strategically managing their locations across the US, Mexico, India, Belgium, France, and the Netherlands. ● Led the establishment and optimization of IT services, leveraging valuable insights from monthly MOS meetings with business CIOs and key stakeholders to create a comprehensive service catalog. ● Maximized business margins and drove SaaS margins to an impressive 80% by developing a consumption-based financial model. ● Improved operational efficiency and expedited the decommissioning of outdated facilities by executing the deployment of an innovative, state-of-the-art collocated data center. ● Increased the power of vCenter APIs and enabled the sharing of OS System Page files, resulting in cost savings of $2M. ● Rebuilt and improved customer relationships by seamlessly transitioning all queues to Service Now, elevating customer service standards, and fostering a dynamic culture of continuous improvement. ● Received Honeywell technical achievement award for exemplary contributions to the Virtual Engineering Platform, leading to a remarkable annual net benefit of $300M. ● Enabled Remote Migration Services, offering poised to capture a substantial market potential of $700M annually.