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Work Background
Salem Clinic, P.C.Patient Service Team Lead
Apr. 2024Compassionate and results-driven team lead in call center operations, dedicated to enhancing patient experience and optimizing workflow efficiency. Skilled in employee motivation, performance management, and process improvement, with a strong focus on delivering high-quality patient support. Passionate about fostering a positive team culture, driving engagement, and implementing strategic solutions to improve call center effectiveness in a clinical setting.
Salem Clinic, P.C.Patient Service Administrative Float
Sep. 2021 - Mar. 2024Trained in all departments, providing patient care, scheduling appointments, training new hires, and provided administrative assistance to team leads.
Salem Clinic, P.C.Unassigned Float
Mar. 2018 - Aug. 2021My primary task was checking in, scheduling, and canceling appointments in person and on phones for patients while being HIPAA compliant, in various departments, working a very flexible schedule.
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