Rajan Suufi

Technical support engineer

IrelandITCustomer ServiceChat SupportSystem AnalystLive ChatCustomer Care SpecialistTech SupportData EntryData Entry SpecialistBI Analyst

Results-driven IT Support Specialist with over 10 years of comprehensive experience delivering technical support, system administration, and end-user assistance across diverse IT environments. Over the past 6+ years, have provided specialized IT support within the renewable energy sector, collaborating with cross-functional teams to ensure secure, reliable, and scalable technology operations tailored to industry-specific needs. Skilled in managing and supporting CRM and data analytics platforms, including Salesforce (user support, customization, and reporting), Domo, and Power BI (data visualization, dashboard development, and user training). Adept at optimizing business processes through data-driven insights and ensuring seamless integration of tools across enterprise systems. Proven ability to troubleshoot complex issues, enhance user productivity, and contribute to strategic decision-making through technology enablement.

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Work Background

Technical Support Engineer

ABB E-mobilityTechnical Support Engineer

Jul. 2024Dublin, County Dublin, Ireland

Partner Network Operator

Shell Recharge SolutionsPartner Network Operator

Apr. 2021 - Jul. 2024Amsterdam Area

Technical Service Engineer

NewMotionTechnical Service Engineer

Jul. 2018 - Apr. 2021Amsterdam Area, Netherlands

Success Agent

SalesforceSuccess Agent

Sep. 2017 - Jun. 2018Dublin, Leinster, Ireland

Techforce Analyst

SalesforceTechforce Analyst

Feb. 2017 - Aug. 2017County Dublin, IrelandSupport the staff at salesforce.com in Dublin. I will provide remote and local IT support by troubleshooting, diagnosing, installing and configuring a variety of hardware and software. I also assist in application support issues, such as access provisioning and various app configuration changes.

IT technical adviser (SME & Quality Advocate)

IBMIT technical adviser (SME & Quality Advocate)

Jun. 2014 - Feb. 2017Blanchardstown, Leinster, Ireland

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