Results-driven IT Support Specialist with over 10 years of comprehensive experience delivering technical support, system administration, and end-user assistance across diverse IT environments. Over the past 6+ years, have provided specialized IT support within the renewable energy sector, collaborating with cross-functional teams to ensure secure, reliable, and scalable technology operations tailored to industry-specific needs.
Skilled in managing and supporting CRM and data analytics platforms, including Salesforce (user support, customization, and reporting), Domo, and Power BI (data visualization, dashboard development, and user training). Adept at optimizing business processes through data-driven insights and ensuring seamless integration of tools across enterprise systems. Proven ability to troubleshoot complex issues, enhance user productivity, and contribute to strategic decision-making through technology enablement.More...