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Work Background
Self-Employed ContractorLearning And Development Specialist
Jun. 2017Global
GP Strategies LtdPrincipal Consultant
Oct. 2015 - May. 2017
HSBC Private BankingHead of Learning and Development
Oct. 2015 - May. 2017Geneva Area, Switzerland
Capita Learning and DevelopmentSenior Learning Consultant
May. 2012 - Sep. 2015London, United KingdomManagement role heading up a team of 5-6 Learning Consultants, running around the country/Europe or the globe delivering on client Learning and Development needs and managing and growing our Accredited Course offering.
Capita and Office for National StatisticsCensus Capita Lead Consultant
Jan. 2010 - Dec. 2011
CapitaLearning Consultant
Mar. 2007 - Sep. 2015• Consultancy for both Capita Business and external companies. • General and strategic design and implementation of bespoke HR and learning and development solutions within various industries and to all levels in an organisation • Areas of specialism: customer care, management and supervisory level development, communication skills, • Facilitation of courses to all clients with average evaluation scores of 3.8 out of 4. • Generation of regular repeat business for the company, yearly exceeding company targets for this • Learning and Development Professional of the Year 2007-2008 • Development of client focused competency framework for Capita Learning and Development employees • Lead Trainer for Channel 4, McDonalds and Prime Minister Office Learning and Development • Client base: Prime Ministers Office, Channel 4, National Strategies, McDonalds, Signet, Tom Tom, Northern Trust Bank, British Bankers Association, Schering Plough, Heinz, G4S, Gas Safe Register and more.
Top ShopRegional Training Manager
Mar. 2005 - Aug. 2005• Senior Management role, with remit of Management Learning and Development • Wrote, delivered, implemented and supported learning and development both in the region and across the nation in: customer care, service standards, communication skills, management and supervisory skills, motivational training, team-building • In collaboration with Head Office, wrote the script and process for the national roll-out of employee satisfaction survey results, delivering and implementing to my region and facilitating focus groups for action • Developed and led a team of 3 Area Trainers (in charge of line staff training) and one Systems Trainer, successfully turning around a member of the team, who had previously been struggling in her role • Created a Training Needs Analysis followed by a 3 month Critical Path Analysis for the Training to all employees and Managers during their ‘evolution’ to become the biggest retail store in Europe by October 2005 • Actively participated in the Management Succession planning and recruitment, both within the region and nationally • Wrote, hosted, led and facilitated events for graduate development programmes
Marriott InternationalTraining Manager
Apr. 2003 - Oct. 2004• Head hunted by Director of HR and Training Manager for Marriott UK and Ireland • Delivered, implemented and supported learning and Development interventions in: customer care, service standards, product knowledge, Health and Safety, food and personal hygiene standards, communication skills, management and supervisory skills, motivational training, team-building, disability awareness to Management and line staff. • Developed and led 40 departmental trainers within 4 different properties • Successful Trainer for International Marriott Trainers Network delivering core Marriott courses across UK • Devised, implemented and evaluated training needs analysis for all hotels. Results were linked to yearly appraisal systems and used to ensure successful personal development plans for individuals. Training model launched regionally throughout UK and Ireland • Improved employee turnover across properties (i.e: <4% in Renaissance Chancery Court Hotel) • Sole L&D professional invited & active in quarterly regional HR cluster problem solving meetings • Headed, planned, organised and implemented successful ‘Task Force project’ in collaboration with regional office during Grosvenor House take-over. Results, records and spreadsheets became model for use in future projects • Facilitated the strategic development and implementation of ‘Carpe Diem’ vision for the executive team in 2004 • Improved and resolved issues relating to cost effectiveness, attendance levels and availability of courses
Crowne Plaza London St. James and 51 Buckingham Gate HotelsTraining
Jan. 2000 - Dec. 2003• Dual role of Training Officer and most senior member of Human Resources team. • Established entire training structure, strategy and implementation for both properties in Company (over 300 employees). Launched and developed training needs analysis for Company, strategically linked with HR strategy • Learning and Development initiative for all employees: Senior Management to line employees including ‘6 Continents Keys’ for Intercontinental Hotels Group. • Launched and led departmental training project, developing team of 15 trainers and incentive programmes related to their efforts. Increased departmental training successfully and improved staff loyalty (evaluated through appraisals and guest satisfaction surveys) • Headed ‘Star Programme’, employee recognition and incentive programme • Acted as communication link between associates and management levels, proactively heading focus groups and problem solving during meetings with troubled teams and departments
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