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Work Background
CLOUD EXPANSION PROGRAM MANAGEMENT LEAD
GoogleCLOUD EXPANSION PROGRAM MANAGEMENT LEAD
May. 2024San Francisco Bay AreaA global technology company with $348B revenue that is focused on online advertising, search engines, cloud computing, computer software, quantum computing, e-commerce, consumer electronics, and AI with intelligence. – Works globally to expand the product availability and reach and leads a team of 7 in Poland, India, and the US; leads strategy and issues escalation to ensure growth across all cloud products. – Directed product expansions to 14 loud geographies ahead of schedule and within budget. On target to deliver another 26 in 2025. – Leads strategy and planning to expand into 10 additional geographies in 2026.
CORPORATE ENGINEERING PROGRAM MANAGEMENT LEAD
GoogleCORPORATE ENGINEERING PROGRAM MANAGEMENT LEAD
Mar. 2023 - May. 2024United StatesIncubated new Program Management Office (PMO) engagements, operated as an advisor, and partnered with teams including Core Risk Office, Enterprise Architecture and Infrastructure (EAI), and ML Strategy groups. Led teams of up to 4 Technical Program Managers (TPgMs) to address risk, compliance, strategy, and provide effective change management. – Developed and refined a new program for Google’s Core Risk Office; helped new hires communicate more effectively with the VP level, streamlined risk information sharing, and developed a strategy to grow effective impact from 1,500 to 10,000 engineers. – Educated the engineering executives and senior engineering leaders about risk controls and frameworks. – Played a key role in the Google-wide compliance program by leading the integration of new EU requirements across 13 functional silos with almost no disruption. – Led ML strategy by forming the ML Steering Committee across 1500 engineers to ensure appropriate prioritization of projects.
SITE RELIABILITY ENGINEERING (SRE) PROGRAM MANAGEMENT OFFICE LEAD
GoogleSITE RELIABILITY ENGINEERING (SRE) PROGRAM MANAGEMENT OFFICE LEAD
Nov. 2021 - Mar. 2023Pittsburgh, PADirected all aspects of PMO and supported 400 SREs in the US, Switzerland, Germany, and Australia. Led a team of over 22 Technical Program Managers. – Hired and trained new TPgM managers and supported career coaching and performance management. – Optimized TPgM productivity by defining program management standards and highest-priority programs. Created PMO best practices for program prioritization, intake, and resource management. Reduced individual workloads by 67% from 6 programs to 2 per TPgM to ensure highest impact. – Enhanced PMO operations, designed headcount processes, led roadmap reviews, and drove customer engagement. – Led merging of a 10,000-person organization to use a centralized software framework. – Reduced Logs utilization as part of a key scaling strategy, saving multiple Exabytes of disk.
MACHINE LEARNING (AI) SRE PROGRAM LEAD
GoogleMACHINE LEARNING (AI) SRE PROGRAM LEAD
Mar. 2020 - Nov. 2021Pittsburgh, PA, United StatesLed ML SRE program to effectively support 70 SREs in Pittsburgh, PA, and Zurich, Switzerland. – Led a team of 3 TPgMs, tripled AI system utilization across large internal users while establishing predictable operations by managing Power Users program to standardize processes and closely monitor OKRs. – Wrote portions of and led end-to-end production of an AI book, Reliable Machine Learning, published by O’Reilly in Oct. 2022, wrote chapters on organizational issues for designing ML division. – Led multiple efficiency programs allowing for increased throughput on thousands of AI chips and TPUs.
BOARD MEMBER (PRESIDENT, VICE PRESIDENT, STRATEGY CHAIR)
GREX AND INSTITUTE FOR THE STUDY OF AUTHORITY & LEADERSHIP IN GROUPSBOARD MEMBER (PRESIDENT, VICE PRESIDENT, STRATEGY CHAIR)
Mar. 2020 - Mar. 2023A nonprofit with a $25K annual budget that supports the study of authority and leadership in groups. Created a scholarship fund and distributed it to 25 people, growing membership by 25%. – President 2021 – 2023 – Vice President and Strategy Chair 2020-2021
LEADERSHIP COACH
Sounding Board, IncLEADERSHIP COACH
Aug. 2018 - May. 2022
PAYMENTS ENGINEERING OPERATIONS LEAD
GooglePAYMENTS ENGINEERING OPERATIONS LEAD
Jul. 2018 - Mar. 2020Boulder, COMobilized new Engineering Operations team to provide non-SRE supported on-call for external vendor integration issues. – Built and tested an onshore/offshore team and hired 2 people in India and 3 in the US to maintain and troubleshoot vendor processor issues, which freed engineers to focus on value-added work.
ORGANIZATIONAL DEVELOPMENT CONSULTANT — PEOPLE DEVELOPMENT
GoogleORGANIZATIONAL DEVELOPMENT CONSULTANT — PEOPLE DEVELOPMENT
Sep. 2016 - Jul. 2018Mountain View, CA & Boulder, COEnhanced leadership effectiveness by coaching individual leaders on skills including conflict management and team building; facilitated summits and training courses; conducted surveys and leveraged findings to inform improvements. – Addressed teams’ identified issues, such as lack of direction, manager feedback, lack of communication etc. from the top down and designed and facilitated training, coaching, or team summits to engage stakeholders and identify and solve employee challenges globally. – Facilitated multi-day summits and multi-hour courses including Polaris, career development for senior and mid-career women, Crucial Conversations, Giving and Receiving Feedback, Performance Management, and Bias Busting.
BOARD MEMBER (SECRETARY)
The Center for the Study of Group and Social SystemsBOARD MEMBER (SECRETARY)
Jul. 2016 - Jun. 2019A nonprofit serving hundreds of psychology and business professionals that seeks to understand groups and organizations as conscious and unconscious social systems via experiential learning, education, and application. – Secretary 2016 – 2019
CHIEF OF STAFF — SRE
GoogleCHIEF OF STAFF — SRE
Feb. 2015 - Aug. 2016Mt View CASet strategic goals for leaders to improve program efficiency and ensure consistent execution while championing DEI issues. – Ideated and launched a summit for the SRE VP and all SRE senior leads to develop a 5-year strategy for SRE to develop software that would be embedded across the organization; saved over 2000 FTEs. – Created ownership in DEI by engaging VPs, directors, and senior managers in facilitating a Bias Busting open-source non-mandatory training program for 80% of a 2K-employee organization. – Championed innovation by developing and launching a “Labs” program that encouraged team members to propose projects to test new ideas and push the boundaries of reliability. – Established a career ladder for Chief of Staff roles by co-authoring a new product and operations career ladder that engaged 80 people from the staff (level 4) to director level and developed the path, which allowed the company to continue to scale and supported hundreds of people in career growth as of 2024.
EXECUTIVE COACH | LEADERSHIP DEVELOPMENT
Capriole Consulting IncEXECUTIVE COACH | LEADERSHIP DEVELOPMENT
Jan. 2014San Francisco Bay AreaConsult with C-suite and senior leadership teams of startup and mid-size companies to identify, understand, and align individual values, emotions, and belief systems with organizational systems, team motivators, and corporate cultures. – Developed, launched, and facilitated the “Giving and Receiving Feedback” pilot program for 15 engineers at a small business. Leveraged success to train all 200+ of the company’s managers. – Coached and positioned a recently promoted executive team member to effectively delegate, lead, and build trust with the team after their company was acquired by a larger company (30k employees).
PRODUCT MANAGER – TECHNICAL INFRASTRUCTURE & SRE
GooglePRODUCT MANAGER – TECHNICAL INFRASTRUCTURE & SRE
Nov. 2012 - Feb. 2015Cambridge, MA; New York, NY; Mt View, CADrove software production efficiencies by leading the production management group and sharing user needs with engineers. – Built and led a new product management group, including hiring a team to build capability. – Ideated, developed, and launched a new outage management system, which is still in use company-wide. – Incubated and developed SRE group as the first SRE product manager and hired and nurtured 2 additional product managers as direct reports.
TECHNICAL PROGRAM MANAGER – NETWORK INFRASTRUCTURE
GoogleTECHNICAL PROGRAM MANAGER – NETWORK INFRASTRUCTURE
Mar. 2010 - Nov. 2012Mountain View, CARotated through strategic assignments and held dual-hatted roles to provide technical program leadership for new hires, existing staff, and managers. – Facilitated growth of Google Optical and IP Network in the US and South America by providing effective management and led a global team of 40 in Asia, Europe, and the US. – Met demands of 50% growth in the Network Operations team; onboarded nearly 200 employees in 6 months by creating, implementing, and managing new hire courses on corporate culture and team interactions
SENIOR ENGINEERING DEVELOPMENT MANAGER & SENIOR PRODUCT MANAGER
VindiciaSENIOR ENGINEERING DEVELOPMENT MANAGER & SENIOR PRODUCT MANAGER
Dec. 2008 - Mar. 2010Vindicia is a company that provides comprehensive subscription management solutions and a leading payment recovery platform to help businesses acquire, retain, and recover payments for recurring revenue streams, leveraging AI and machine learning. SENIOR ENGINEERING DEVELOPMENT MANAGER – Led a team of 14 software engineers to develop innovative payment storage and recurring payment processes. SENIOR PRODUCT MANAGER – Designed product and go-to-market strategies for an in-game payment system.
OWNER | LEAD TRAINER
The Rex Center, LLCOWNER | LEAD TRAINER
Jul. 2008 - Dec. 2013The Rex Center provides warm water canine aquatic fitness and dog training.
ENGINEERING PROGRAM MANAGER - SFO ENG
GoogleENGINEERING PROGRAM MANAGER - SFO ENG
Jul. 2008 - Nov. 2008A global technology company with a $216B market capitalization that (by 2008) was focused on online advertising, search engines, web browser and operating system.
SENIOR ENGINEERING MANAGER, GOOGLE EARTH/MAPS
GoogleSENIOR ENGINEERING MANAGER, GOOGLE EARTH/MAPS
Jun. 2006 - Jul. 2008Managed a growing Geographical Information Systems (GIS) team of data processing specialists and the data engineers who write software/scripting tools for Google Earth/Maps Satellite Imagery and Mapping Data. Led over 30 people globally, in Mountain View, CA, Bangalore, India, and Zurich, Switzerland.
NETWORK DEPLOYMENT MANAGER, GOOGLE PRODUCTION NETWORK OPERATIONS
GoogleNETWORK DEPLOYMENT MANAGER, GOOGLE PRODUCTION NETWORK OPERATIONS
Oct. 2004 - Jun. 2006Created a new team and managed Network Engineers and TPM’s install IP networking (Juniper, Cisco, Force10) and optical networking equipment in Google’s global network. – Led over 30 network engineers in the US, Australia, and Ireland. Increased the network size by over 40x in under 2 years and increased the reliability of the network and product suite.
MANAGER NETWORK SUPPORT | NETWORK ENGINEER
New Edge NetworksMANAGER NETWORK SUPPORT | NETWORK ENGINEER
Oct. 2003 - Oct. 2004
Camp Director
Cyber Camps / Giant CampusCamp Director
May. 2003 - Aug. 2003

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