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Work Background
Head of IT & security
KLxHead of IT & security
Oct. 2020Lisbon, Portugal
Senior Project Manager
Groupe BPCESenior Project Manager
Oct. 2018 - Sep. 2020Lisbon Area, PortugalSubsidiary of BPCE, Oney is a online bank ✔ Managing the PT deployment of an online split payment solution : leading deployment in relation with corporate team and local business teams, monitoring the development of ecommerce plateform modules with IT suppliers, accompanying local merchants during IT developments, tests and rollout. ✔ Managing the implementation and rollout of Project Portfolio Management tool : managing relation with IT supplier, facilitating BA workshops, assisting solution and reports configuration, designing and delivering training session), presenting project in COMEX ✔ Managing the implementation of an Entreprise Content Management solution : conducting procurement phase, assisting business analyst through specification phase, managing planning and ressources in relation with IT supplier and internal teams.
Senior Consultant - Digital transformation
WavestoneSenior Consultant - Digital transformation
Nov. 2014 - Oct. 2018Paris Area, FranceWavestone is one of France top consulting firms ✔ La Banque Postale - Managing digital projects (chat, web call back, visio, social media...) within a customer relation transformation program - Facilitating workshops with business experts and integrator on business need - Challenging functional specifications written by the integrator - Driving functional testing team and user acceptance pilote on the field in call centers - Designing training material ✔ SNCF Transilien - Driving mobile devices rollout - Conducting a study on employees digital use and needs - Defining deployment and RUN processes - Monitoring deployment in relation with integrator and a group of 8 local POC - Designing and monitoring change strategy to develop digital uses, including launch of a gaming / e-learning mobile app ✔ La Poste - Product owner for New service offer - Co-defining offers with marketing teams in a design thinking approach - Translating the offer in operational processes with business and field experts - Designing wireframes and writing user stories, monitoring developments and functional acceptance in agile mode ✔ Engie - Redesigning the customer selfcare journey and operational business process - Conducting interviews with key business stakeholders and identification of pain points - Gathering and crunching data from the call center and from the website - Benchmarking solutions available in the market and identifying best practices - Facilitating workshop, and designing target customer journey and target operational process - Writing functional specification for the integrator.
Digital Specialist, Information Management & Big Data
IBMDigital Specialist, Information Management & Big Data
Sep. 2013 - Aug. 2014Paris Area, France- Working on web pages ergonomics, SEO and paid search campaigns with technical teams and communication agencies. - Leading 360° digital campaigns on specific products for brand awareness and lead generation - Designing and managing an online community and newsletter for sales reps. - Developing marketing assets (videos, webinars, white papers, case studies, references) - Assisting in deployment of IBM Software social media strategy, training sales reps to social networks
Junior Project Manager
Procter & GambleJunior Project Manager
Apr. 2013 - Sep. 2013Paris Area, France- Deploying 3 new Ipad applications (Ordering, entering sales calls and tracking sales area activity) - Leading national deployment in relation with global project team - Facilitating a group of Key users, defining user needs and technical specifications - Organizing and performing User Acceptance Tests (UAT), and reporting bugs to development team - Designing the training program and training materials (including keynote during deployment seminar) - Hypercare support
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