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Network Power<100 people
Roles
🔥50%
Startup Founder
💸50%
Marketing
✔️50%
IT
Geos
🇮🇳50%
India
🇰🇿50%
Kazakhstan
Work Background
Akvelon, Inc.Delivery Manager
May. 2022 - Oct. 2022Belgrade, SerbiaLaunched AI software solution for 4 tier-1 customers (FAANG), conducting customer needs analysis and developing custom product setup and user training strategy;
Supervised a geographically dispersed team of 15 customer support agents, fostering a collaborative work environment and boosting individual and team productivity;
Engaged actively with top-tier executives across diverse roles such as customer service and finance, developing strategic initiatives that increased survey completion rates from 15% to 40%, thereby improving customer feedback resolution;
Fuse Service: HVAC, Refrigeration, Electrical & PlumbingRemote Installation Coordinator
Aug. 2021 - Dec. 2023San Jose, California, United StatesSupported accurate and efficient installation and service processes for HVAC, Plumbing, Solar, and Electrical systems;
Successfully coordinated over 25 installation teams and service requests, managed technician schedules, and optimized workflows within the CRM;
Resolved client issues and handled conflicts professionally, achieving a 90% satisfaction rating;
Achieved high warranty sales, managed warranty registrations, and handled rebate applications as part of ongoing customer support;
Verified installation completion with accurate invoicing and ensured prompt payment, reducing billing discrepancies by 95%;
Developed a qualifications matrix for technicians, ensuring assignments aligned with technician expertise and equipment compatibility;
Designed a task complexity matrix to evenly distribute work assignments, balancing workload based on task difficulty and technician skill level.
Gurnick Academy of Medical ArtsAccounts Receivable and Payable Accountant
May. 2021USASkillfully operated CRM platforms such as QuickBooks and Jira to accommodate and service an average of 50 customers daily, closely coordinating with the cross departments;
Coordinated financial processes across departments (Financial Aid, Admissions, International students, Alumni, Administration office) ensuring 95% customer satisfaction; Troubleshoot customer requests and provided training on the organization’s financial policies;
Managed a high volume of daily financial transactions, averaging 200 transactions per day;
Conducted thorough verification of financial documentation and expense claim accuracy before processing, reducing errors by 40%;
Turkish AirlinesAccountant and Finance Analyst
Mar. 2019 - May. 2021KazakhstanLed comprehensive review of financial reports, business summaries, and dashboard analytics to drive informed decisions, improving product performance metrics and market penetration rates which bolstered operational efficiency by 20% in assigned regions;
Reduced company expenses by 20% through proactive monitoring of accounting and tax laws, maximizing revenue collection;
Compiled and organized financial data for accurate business forecasting and budgeting, ensuring informed decision-making;
Resolved tax and customs disputes, confirmed intercompany transactions, and coordinated with third parties, fostering positive relationships;
Managed month-end, quarterly, and year-end closing processes efficiently, ensuring data accuracy and regulatory compliance.
QAZAQ AIRGround Services Supervisor
Jun. 2016 - Mar. 2019KazakhstanOptimized ground operations, achieving a record-breaking 17-minute turnaround time (vs. standard 50 minutes);
Led and supervised ground service teams (8 teams), ensuring smooth check-in, departure, and pre-flight processes; improving customer satisfaction rate by 30% over the first 12 months;
Partnered with third-party service providers and stakeholders, building trust and negotiating contracts;
Demonstrated strong administrative and operational skills, handling documentation and preparing reports.
Semey International AirportGround Services Agent
Aug. 2014 - Jun. 2016KazakhstanManaged pre- and post-flight administrative procedures for passengers (reservations, boarding passes, luggage) while providing exceptional customer service and information;
Supervised the check-in, departure, and pre-flight processes, ensuring timely and efficient passenger handling while leading ground service teams;
Handled flight cancellations and delays proactively, minimizing disruptions and ensuring passenger satisfaction;
Prepared aircraft weight and balance sheets and ensured accurate departure documentation, demonstrating a focus on detail and achieving operational goals.
PE Bibatyrev T.B.Accountant
Dec. 2013 - Jun. 2016KazakhstanProcessed payments, refunds, and generated accurate invoices, ensuring timely client billing and efficient collections. Additionally, reviewed and filled client agreements with financial details, fostering clear communication and financial transparency;
Represented the company before government authorities (customs, tax) resolving issues and navigating regulations, protecting client interests while ensuring compliance;
Performed account reconciliations, tracked bank activities, and updated billing systems – activities crucial for accurate financial reporting; Collaborated with clients by providing them with daily, monthly, and quarterly sales reports and reconciliation reports;
Managed Accounts Payable (AP) and Accounts Receivable (AR) documentation as per regulations, ensuring smooth financial onboarding and efficient client interactions;
Performed month-end closing procedures, guaranteeing accurate financial data and timely reporting;
Confirmed intercompany transactions, coordinated with third parties, and handled HR documentation – all demonstrating strong collaboration skills and an ability to build positive client relationships.
LLP OSTIN KazakhstanSales Manager
Aug. 2013 - Dec. 2013KazakhstanRecorded cash flow and supported month-end closing procedures, ensuring accurate and timely financial data for informed client decisions;
Prepared monthly journal entries, performed account reconciliations, and conducted account analysis, demonstrating strong financial acumen;
Developed and implemented action plans to improve accounts payable processes, streamlining efficiency and potentially reducing client wait times;
Analyzed and reported cash flows, providing valuable insights for client financial planning;
Offered support during audits, demonstrating a collaborative approach and commitment to client success;
Possesses proficiency in CIS and Lotus, demonstrating the ability to quickly learn and adapt to new client-facing software systems.
During my time at O’stin Kazakhstan, I had the privilege of competing in a cross-country competition to represent the company. Through dedication and hard work, I was selected to proudly showcase my country in Moscow and featured prominently in the company's advertising campaign. This experience exemplified my ability to thrive in competitive environments and underscored my commitment to delivering impactful results.
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