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Work Background
United States Department of the Air ForceInstructional Technology Unit Program Manager GS-12
Jan. 2023San Antonio, Texas, United StatesTraining Transformation & Modernization: - Championed a multi-faceted research effort modernizing AFSW learning, sunsetting two obsolete systems and reallocating $750K. - Directed LMS test and evaluation, codifying transformational learning across two DoD initiatives resulting in procurement, securing $1.2M funding & aligning with mission LOEs. - Drove multi-agency collaborative change management/training transformation initiative across 17 AFSCs, addressing systemic courseware issues & saving 153K development hours using rapid prototyping. Instructional Design & Development: - Delivered 62 instructional design projects despite resource challenges & complex revisions to policy.
- Conducted 150+front-end analyses (FEA) & program assessments using advanced methodologies (vILT, AR/VR, flipped classroom etc.); presented findings to senior leaders.
- Leveraged micro-learning expertise for hybrid learning transition, addressing DoD challenges & fiscal responsibility. Revised, validated, & analyzed course materials. Advised on instructional technology application program execution. - Extensive experience designing, developing, implementing, & evaluating training for 100-1,000+ personnel, including by-law, regulatory, experiential, & developmental courses.
Project & Program Management: - Serves as Project Manager, assigning team members, overseeing projects, & conducting final reviews. - Completed Certified Scrum Master training, improving project productivity and quality.
Financial Planning & Resource Management: - Research directly contributed to the 2025 spending plan, enabling $725K in student-centered digital learning upgrades.
Mentorship & Leadership: - Mentored a DoD Skillbridge intern and 14 transitioning service members. Served 279 hours as a no-cost veteran advocate.
Technical Skills: Proficient in Adobe Creative Cloud suite, Articulate, Brightspace, Blackboard Learn, Canva, Canvas, Moodle, Google applications, Microsoft applications, and generative AI.
United States Air ForceInstructional System Specialist GS-11
Aug. 2020 - Jan. 2023San Antonio, Texas Metropolitan Area- Develops/designs Interactive Courseware (ICW) for use on the Advanced Distributed Learning (ADL) platform across all USAF components and partnered activities.
- Designs/develops instructional materials for use by subject matter experts to be used in concert w/ virtual/modulated learning platforms.
- Determines appropriate learning objectives in coordination w/ course owners and assists in developing measurement devices including knowledge/performance checks and end-of-course tests.
- Coordinates needs assessments with supported activites to determine appropriate instructions methods, tools, and media to integrate into existing instructional technology.
- Assesses current state course viability against current and emerging course platforms and presents proposed changes to SMEs/course owners for consideration/action.
- Researches emerging course management and development technology, determines feasibility and cost of new technology, and provides recommendations to USAF leadership
- Extensive working/application knowledge of Microsoft Office 365 and similar static suites including SharePoint, Excel, PowerPoint, Publisher, and documentation programs.
- Extensive knowledge of Adobe Acrobat Pro DC and other form and digital form/signature applications.
- Active working knowledge of Adobe Dreamweaver, Captivate, Lightroom, and AfterEffects.
- Working knowledge of Lectora, SAP LMS, and similar learning management and presentation systems.
LonzaAsset Training Specialist
Jun. 2019 - May. 2020Portsmouth, New Hampshire- Collaborates with Technical & Good Manufacturing Practice (GMP) Training Business Partner and/or Technical & GMP Instructional Designer developing training materials for use in training courses, with high attention to quality, role-specificity, and engaging learning experience.
- Liaises with site and asset leadership over training needs and assesses training requirement alignments
- Acts as the Asset liaison working in collaboration with the Technical & GMP Training Business Partner regarding training within the assigned business area
- Tracks training completion and training compliance metrics/KPIs ensuring that activities are appropriately tracked in the LMS.
- Oversees instructional development and adherence to Lonza Portsmouth site’s and Asset’s Annual GMP Training Plan.
- Coordinates setting up of weekly or as needed meetings with trainee, trainer, Technical & GMP Training Business Partner and supervisor to discuss progress and issues.
- Directs curricula management and assignment of core learning objectives to Asset’s employees.
- Training related deviation investigations.
- Provides support of internal/external training audits for the Asset
- Seeks ongoing vendor relations for training delivery solutions
- Searches for innovative training solutions to keep employees engaged in learning experiences
- Works under minimal supervision, managing project deadlines in line with leadership vision and work objectives
- Proficient in SAP LMS, GMP documentation, Standard Operating Procedure (SOP) development, and regulatory guidance authoring
- Proficient in Adobe Captivate, Microsoft Visio, and Lectora project and training presentation authoring tools
Home DepotSupervisor, Special Services
Apr. 2019 - Jun. 2019North Hampton, New HampshireDirectly supervised 2 departments, 5 systems, and 11 associates. Managed the fulfillment of 500+ in-stock and special order product purchase requests, sought and managed credit inquiries, and captured accurate effectiveness metrics.
Retired, US Air ForceRetired Training and Development Manager
Mar. 2019
United States Air ForceEducation and Training Development Manager
Aug. 2014 - Mar. 2019Guam- Directly managed, scheduled, & trained 135 personnel in 20 unique skill sets for mobile tactical communications & cybersecurity organizations. - Mentored 12 additional organizations' training management personnel affecting approx. 750 military & 200 civilian personnel.
- Performed as the liaison between local non-government training and course vendors and military students to ensure instructional systems & training solutions met DoD training needs.
- Planned, coordinated, budgeted & allocated approx. $2 million in training funds annually.
- Administered 4,600+ training events encompassing deployment home-station for cyber defense, security, & infrastructure operators and associated support personnel. - Led supervisors in designing local training plans to train personnel on-the-job saving approximately $1 million in training costs per year. - Updated education and training credentials and reporting college and technical degree requirements in four learning management systems utilized to rate and compare personnel for promotions and future duty assignments.
- Provided basic program advisement to personnel considering college and credentialing schools. - Utilized innovative adult learning practices and training methodologies to create training evaluation and tracking tools using Adobe Pro and Microsoft Office applications that save approximately 350 man-hours per unit per year.
- Skilled in instructor-led and blended teaching methods for onboarding/welcome, policy, & procedure, safety, supervision, & train-the-trainer type courses to groups from 6-100 personnel.
- Daily application of Microsoft Excel, PowerPoint, Word, SharePoint, and Outlook.
- Working knowledge of Microsoft Access, Publisher, & OneNote.
- Daily application of research, critical thinking, public speaking, & teaching presentation skills.
- Proven self-starter with excellent time management, research, communication, & rapid decision-making skills.
United States Air ForceEducation And Training Manager
Jan. 2010 - Aug. 2014New Hampshire- Managed, scheduled, and trained 140 personnel with 32 unique skill sets for an in-air refueling organization. - Mentored regional training managers in Vermont, New Hampshire, and Massachusettes.
- Performed as the liaison between local congressional, law enforcement, National Guard, and non-government training and course vendors and military students to ensure instructional systems and training solutions delivered meet DoD and state training needs.
- Planned, coordinated, budgeted and allocated approximately $5 million in training courses annually for pilots, aircraft maintenance technicians, cybersecurity technicians, and their supporting agencies.
- Administered 5,000+ training events encompassing deployment and home-station courses in flying simulation, aerial refueling operations, emergency procedures, CPR, fitness, and other by-law training requirements.
- Led supervisors in designing local training plans to train personnel on-the-job saving approximately $2 million in DoD training costs per year. - Updated education and training credentials and reporting college and technical degree requirements in 6 learning management systems utilized to rate and compare personnel for promotions and future duty assignments.
- Provided basic program advisement to personnel considering college and credentialing schools. - Utilized innovative adult learning practices and training methodologies to create training evaluation and tracking tools using Adobe Pro and Microsoft Office applications that save approximately 500 man-hours per year.
- Skilled in teaching onboarding/welcome, policy and procedure, and train-the-trainer type courses to groups from 6-100 personnel.
- Daily use of critical thinking, public speaking, and teaching presentation skills.
- Proven self-starter with excellent time management, research, communication, and rapid decision-making skills.
United States Air ForceEducation And Training Manager
Jan. 2007 - Jan. 2010Japan- Managed, scheduled, and trained 300 personnel with 12 unique skill sets for a communications and cybersecurity organization located in Japan. - Liaised between local non-government training and course vendors and military students to ensure instructional systems and training solutions delivered meet DoD training needs.
- Planned, coordinated, budgeted and allocated approximately $3 million in training courses annually.
- Administered 3,000+ training events encompassing deployment home-station for cyber defense, security, radio, antenna, fiber optic, and infrastructure operators and associated support personnel. - Trained supervisors in designing local training plans to train personnel on-the-job saving approximately $1.7 million in training costs per year. - Updated education and training credentials in two learning management systems utilized to rate and compare personnel for promotions and future duty assignments.
- Learned and applied innovative adult learning practices and training methodologies to create training evaluation and tracking tools using Adobe Pro and Microsoft Office applications that save approximately 350 man-hours per unit per year.
- Skilled in teaching onboarding/welcome, policy and procedure, and train-the-trainer type courses to groups from 6-15 personnel.
- Regular use of critical thinking, public speaking, and teaching presentation skills.
- Emerging self-starter with time management, research, communication, and rapid decision-making skills.
United States Air ForceEducation And Training Manager
Mar. 2006 - Jan. 2007Virginia - Managed, scheduled, and trained 700 personnel with 10 unique skill sets for a high-performance agile aircraft maintenance organization. - Planned, coordinated, budgeted and allocated approximately $132K in training courses annually for pilots, aircraft maintenance technicians, cybersecurity technicians, and their supporting agencies.
- Administered 1,000+ training events encompassing deployment and home-station courses in aircraft maintenance procedures, emergency procedures, CPR, fitness, and other by-law training requirements.
- Assisted supervisors in designing local training plans to train personnel on-the-job saving approximately $1 million in DoD training costs per year. - Updated education and training credentials in 2 learning management systems utilized to rate and compare personnel for promotions and future duty assignments.
- Learned innovative adult learning practices and training methodologies to create training evaluation and tracking tools using Microsoft Office applications.
- Trained in teaching onboarding/welcome, policy and procedure, and train-the-trainer type courses to groups from 6-10 personnel.
- Emerging critical thinking, public speaking, and teaching presentation skills.
- Time management, research, communication, and rapid decision-making skills.
United States Air ForceIntelligence Analyst
Jun. 2000 - May. 2006Gather, research, and analyze electromagnetic signals and report finding to higher headquarters
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