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Work Background
Dell TechnologiesCyber Security Consultant
Sep. 2022 - Aug. 2024Austin, Texas, United StatesManage GCS Internal Assets through SRO compliance standards Reduced asset non-compliance by 99%
Work with application owners to create Incident response Plans
Manage partner escalations through 3rd party notification systems
Serve as security liaison for LCH enablement activities
Respond to Cyber incidents by engaging SRO, on site teams & account owners
Dell TechnologiesQuality Engineer Pod Lead
Jul. 2019 - Sep. 2022Austin, Texas, United StatesContinue to perform normal Quality Engineer functions
- Lead Quality Pod within Quality & Fulfillment team - Host monthly calls with the Pod to review metrics, PQM processes, and updates for the ODM's - Present Quarterly Ops review to Senior Director for Sustaining activities - Host daily defect meeting to review open issues at all DAO ODM's & Partners - Train ODM & Partner on site support with updated process changes and new offers - Represent Quality & Fulfillment on several program core teams - Provide valuable input to our current processes and how to develop new strategies - Develop processes for Pager Duty notifications - Representative for Partner Enablement Fulfillment Tool, Custom Provisioning, Life Cycle Hub
Dell TechnologiesProcess Quality Engineer
Dec. 2013 - Jul. 2019Austin, Texas, United States- Performed Sustaing Engineering functions for quality & fulfillment - Reviewed factory failures, update and promote engineering code to allow failing units to ship. - Help to develop and update process gaps to implement to ODM's & Partners. - Participate in Partner enablement
DellCustom Factory Integration Engineer
Sep. 2009 - Dec. 2016Austin, Texas, United StatesIntegrate customer specifications into our automated factory process through scripting, code manipulation, and validation testing.
Engineering lead for new factory enablement. -Provide training for engineering team on new processes and standards for new factory process.
-Work with multiple internal and external teams to ensure that deployment dates are met, engineering requirements are fulfilled, and customer quality is upheld.
- Develop projects, create account code, manage customer content, interlock with customer to understand requirements and expectations
- Lead Engineering engagement for AMC (Austin) to Genco (Nashville) Transition. - Developed 2T process flow for engineering along with train PE org for new process flow. - Traveled to Genco to help define the structure for how content would be delivered. - Worked with outside teams to collaborate and test new process.
Dell TechnologiesEstar Engineer / MA Auditor / Quick Engineer
Sep. 2008 - Sep. 2009Austin, Texas, United States- Continued performing E-star testing
- Performed manufacturing audits on projects developed by CFI Engineering
- Preformed Engineering for Quick (Simple) engineering projects
Dell TechnologiesE Star / Image Validation Engineer
Sep. 2007 - Aug. 2008Austin, Texas Metropolitan AreaTested Dell systems for Estar compliance Validated customer’s OS for viruses, drivers to be integrated into the services production process
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