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Work Background
Aetna, a CVS Health CompanyMember Services Representative
Nov. 2022
Bank of AmericaSenior Customer Service Manager/ Fraud Servicing Representative
Sep. 2019 - Jan. 2022
STARK AQUARIUM PRODUCTS CO, INC.Executive Administrative Assistant
Apr. 2017 - Oct. 2018College Point, New YorkCoordinate, schedule and plan travel arrangements, meetings and conferences, corporate functions, and all service calls for the in-house technician as well as arrange and assist in the C-suite calendar responsibilities. Create and sustain relationships with both domestic and international vendors, brokers and clients while managing contracts for logistic and supply companies as well as supermarket chains and franchises. Corresponded with new and current clients via email, phone and postal regarding product quotes, order changes, invoices, repairs and account reconciliation while managing all account records. Develop and prepare internal and external media presentations and proposals for client review and negotiation, with 100% closing rate.
Capital OneSales Lead
Mar. 2016 - Apr. 2017Wilmington, DelawareExceeded monthly sales goals by 88% for overall performance average of all associates on the east coast. Maintained a cross sale ratio of 2:1 for every new customer account opened. Exercised sound judgement in issuing credits while maintaining high levels of customer satisfaction.
Harris School of BusinessAssistant Director Of Admissions
Jul. 2013 - Jan. 2015Dover, Delaware AreaOptimized the interview experience for potential candidates; doubling the school's enrollment and retention rate by more than 50% percent. Facilitated meetings between department heads to improve institution's overall compliance rating. Created official list of student behavioral guidelines, policies and procedures for school-wide distribution in conjunction with program catalog and addendum.
GEICOSales Lead
Apr. 2011 - Aug. 2012Woodbury, New YorkCalculated quotes and educated potential clients on insurance options; exceeding targeted sales goals by 34%. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Analyzed call quality and provided side-by-side coaching to increase sales team's performance and productivity.
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