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Work Background
AppleLead
Jul. 2024Atlanta, Georgia, United States- Developed strategy around company priority; resulted in Top 5 store in driving the metric - Created performance strategy and held Leads accountable to completion - Increased coaching support around company priority and held leaders accountable to gaining commitment from the team. - Developed strategies with around Support functions to provide quick and efficient service to customers - Increase amount of customers serviced and increased support express sessions by 25% - Improved mentorship presence in experts and pros by holding team to a high standard of excellence in performance - Resolved knowledge gaps for leaders new to Technical Support by sharing expertise and gaining commitment to performance based behaviors. - Resolved knowledge gaps for new team members by sharing expertise in Side by side interactions - Implemented opening standards with leadership team for consistency in driving the business
AppleGenius Admin
Nov. 2021 - Jun. 2024Atlanta, Georgia, United States- Trained team members on repair best practices by researching past repair metrics to develop strategies to achieve quarterly goals - Drove the implementation of the capture of carrier details to nimbly pivot toward ownership - Cultivated a culture of unity and mission alignment improving efficiency by creating cross-functional communication channels and encouraging feedback - Cultivated a culture of openness to company changes and new initiatives through strategy meetings to align on processes - Increased customers helped by assisting with appointments and decreasing wait time - Mitigated customer concerns empathetically providing assurance and understanding - Provided customer with clear outline of repair journey to ensure an excellent repair experience
Adelia Beauty BarSpa Manager
Jul. 2020 - Dec. 2020Atlanta, Georgia, United States-designed employee training manual for skincare technicians -Organized and filed employee licensing information -Open & closed the store daily -Maintained inventory for the store and replenished daily
Seiche Creative StudiosCreative Project Manager
Jul. 2018 - Nov. 2024Atlanta, Georgia, United States-Trained videography team on brand shooting guidelines - Headed content team on day of shoot following weekly content plan -Managed a team of four to deliver engaging photo & video content for social - Produced six part show series for client’s app - Managed post production team to encourage timely completion of deliverables - Formulated an online chat to improve communication amongst the team to prepare for shoot dates - Enhanced use of time management during shoots to ensure shoot days run efficiently - Generated a content schedule for the client to follow the project’s progress
Love in Motion WeddingsPhotographer
May. 2018 - Oct. 2022Atlanta, Georgia, United States-Directed + posed 150+ guests per event -Communicate effectively and decisive in a fast paced environment -Collaborated with videography team tp produce high quality content for clients
Sweet Potato PaperDigital Content Coordinator
May. 2016 - Apr. 2018- Implemented successful social media creative briefing through effective audience insight analysis that increased engagement by 20% within one month - Worked closely with content marketing team in the development of audience personas and consumer journeys. - Led weekly planning meetings coordinating closely with product design team and social analytics teams
ROCKET MagazineContent Planner
Sep. 2015 - May. 2016Williamsburg, VA- Developed campus involvement strategy that increased publication diversity by 30%. - Worked closesly with creative editor in creating editorial calandar and content posting schedule - Led weekly planning and content brainstorming sessions and provided strategic feedback centered on Facebook best practices.
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