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Work Background
BrackenWildeFractional COO and Delivery Consultant
Oct. 2023At BrackenWilde, I partner with ambitious early-stage startups and small businesses to turn operational chaos into clarity. From strategy and service design to hands-on implementation, I help you build the systems, processes, and structure you need to scale — without losing your soul (or sanity).
My approach is human-centered always, and deeply practical: I work side-by-side with teams to create operations that empower people and make growth possible. Calm in the chaos, structured where it counts — I help businesses thrive, not just survive.
FourthRevDelivery Manager: Service Design & Transition
Dec. 2022 - Aug. 2023RemoteLed the service design and ongoing development of FourthRev's career accelerator student experience. Policy and process improvement. Spearheaded digital technology transformation projects.
FourthRevDelivery Manager: Student Experience (Data Analytics Programme)
Oct. 2021 - Dec. 2022RemoteLed the design, operational set up, and execution of the Student Experience for FourthRev's first Career Accelerator programme in Data Analytics with LSE. Bringing together a new, cross functional, global and remote team, set of processes, policies, and technologies, successfully scaling delivery at speed.
FourthRevManager: Course Operations
Jun. 2020 - Nov. 2021RemoteResponsible for delivering the companies first online course in Data Analytics. Creating and implementing policies, processes, support and facilitation, and managed the delivery, and student support.
isoshealthHead of Customer Operations
Aug. 2017 - Jun. 2020RemoteSpearheaded both the practitioner and client operations and community aspects of the business. My role encompassed continuous product development, stakeholder management, and seamless customer operations
Service Certainty imageproof™Photographer - Freelance
Aug. 2015 - Jul. 2023Hampshire
CIPD QualificationsCIPD Level 5 Diploma Human Resource Management
Feb. 2014 - Dec. 2015Canberra, Australia
Rainford Berry LimitedSenior Consultant
Apr. 2011 - Nov. 2013RemoteKey account management and executive recruiter for BAA, and Transworld Global. Consistently billing 10k per month.
Open Telecom LimitedClient Services Manager
Aug. 2009 - Apr. 2011London, England, United KingdomPolicy and process design, implementation, and ongoing operational management.
HudsonIT & T Consultant
May. 2007 - May. 2009Glasgow, Scotland, United KingdomResponsible for the design and delivery of a brand new service offering within the IT & T arena. Consistently billed £30k per month from month 1.
The Venus GroupSenior Technical Recruiter - UK & International
Mar. 2006 - Apr. 2007Cheltenham, England, United KingdomInternational Recruiter within the Wireless Telecoms arena.
C&D Recruitment LtdTechnical Recruitment Consultant
Dec. 2003 - Mar. 2006CheltenhamRetained recruiter for a leading ISP. Recruiting across all levels within the business. Ongoing relationship and account development.
British AirwaysCustomer Relations Lead
May. 1999 - Nov. 2003Heathrow, England, United KingdomCustomer service policy and process design and improvement. Team leadership, training and service standards implementation, and escalation management.
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