Operations, people, and product — I connect them with care, calm, and a deep bias for action. At FourthRev, I scaled a global, cross-functional team from 0 to 25 in under two years, improving customer satisfaction by +3 points and reducing student deferrals by 30% through better processes and journey design. Whether leading CRM overhauls, designing new service experiences, or building scalable systems from scratch, I bring hands-on delivery leadership and a human-centered approach that empowers teams and fuels growth. I'm at my best in messy, fast-moving environments where structure, empathy, and execution all matter.More...