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Work Background
Middle East Broadcasting CenterRegional Vendor Manager - Operations
Jan. 2021Cairo, Egypt- Primary point of contact for the BPOs with internal business stakeholders and in charge of relationship management, performance management, and overall service delivery. - Managing customer support voice/non-voice for Shahid MENA - Supervising and managing all call centers within Shahid. - Managing all communications between senior management and all units within the customer support team. - Overseeing all quality, training, and operational activities related to customer support management. - Managing all recruitment and onboarding activities from Front-Line Support to Service Delivery Managers. - Preparing high level reports regarding productivity and performance of all outsourced vendors working with Shahid. - Maintaining positive professional relationships with 3rd party vendors and service providers. - Monthly and quarterly calibrations to ensure partnerships success, profitability, and continuity.
Middle East Broadcasting CenterCommunity Manager
May. 2020 - Jan. 2021Cairo, Egypt
Mission Laïque FrançaiseAssistant Director
Aug. 2019 - Mar. 2020Alexandria Governorate, Egypt- Assistant Director (Administration) for Primary at the Lycée Français d’Alexandrie - Managing the pastoral side of Primary school. - Providing educational counseling and application support for senior students wishing to study abroad. - Managing a team of assistants to optimize school activities and ensure school policies are followed. - Reporting all activities, and changes pertaining to Primary school to the director and the principal. - Handling complaints and exceptional cases received from parents, principal, and director of primary.
New Cairo British International School - NCBISHead Of Admissions And Marketing
Jan. 2019 - Jul. 2019New Cairo- Supervising the entire admissions’ cycle including application, screening, assessment, acceptance, registration, induction, and admittance to school. - Handling complaints and exceptional cases received from various stakeholders. - Introducing ideas, concepts, and methods to improve the marketing and admissions aspect of school. - Working closely with the Principal and Heads of Schools in optimizing academic processes. - Supervising all marketing aspects of the school including website, social media, events, branding, etc.… - Providing feedback from all stakeholders from various channels to the board of governors working towards school’s improvement. - Reporting all admission and marketing related activities and updates to the Board of Governors.
Digital Ink MediaProject Administrator
Jul. 2018 - Jun. 2021Remote- Ensuring timeliness of reporting, articles' deadlines, and all project points addressing. - Manage publishing dates and ensuring the uploads done in timely manner.
The British School Of AlexandriaLead Admissions
Apr. 2018 - Jan. 2019Egypt- Handling the entire admissions’ cycle including application, screening, assessment, acceptance, registration, induction, and admittance to school. - Handling the leaving procedures of students and the necessary documents for a smooth transition. - Providing feedback from all stakeholders from various channels to management working towards school’s improvement. - Managing the transition towards working with the ministry of education for the entire student body.
FunRockCustomer Relationship Manager
Oct. 2017 - Apr. 2018MENA- Supervising all practices, and strategies used to manage and analyze customer interactions and data throughout their life cycle. - Managing a team focused on building, improving, and maintaining business relationships with customers covering the Middle East and North Africa (MENA) region. - Handling all communications throughout social media channels (Facebook, Twitter, Instagram, Snapchat). - Preparing internal and external processes to seamlessly integrate the entire corporation and its relationships with all stakeholders.
MicrosoftInside Sales and Marketing
Oct. 2015 - Sep. 2017MEA- Strategic inside sales resource working with SMBs and online applications assistance. - Marketing Microsoft Business Solutions and Client Relation Management Online application. - Managing a network spreading throughout Africa (specially South Africa, and North African Countries), East Mediterranean, Gulf Countries, and Central Asia.
IDP Education LtdCounselor
Jul. 2015 - Oct. 2015- Counseling students wishing to pursue higher education in North America, Europe, and Australia. - Provide Assistance in choosing Universities, Visa application, Accommodation reservation and Pre-departure sessions. - Managing relations between Prospects and Universities throughout the process of admission. - Providing presentations, Counseling sessions, and information to Schools and Education Centers regarding the services provided by the institution. - Tracking Universities performance and updates to maintain an up-to-date list of the top universities.
Capital Incorporation- EgyptMarketing Advisor
Apr. 2014 - Jul. 2015Marketing for Wealth and Portfolio Management, Business Solutions, Customer Service and Client Co-ordination
Sutherland Global ServicesSr. Support And Escalations
Jun. 2010 - Apr. 2014Reporting, Scheduling, Complaints and Client Management, Training, Customer Service, Providing Support for Front Line Agents, Quality Calibrations.
ManifestoEditor
May. 2009 - Sep. 2009Articles Editing, Sponsoring Social and Media Events.
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