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Work Background
GoogleStaff User Experience Researcher, Research Manager
Mar. 2018 - Apr. 2024Seattle, WA- Head of GCP Data Analytics UX research team. Managed a team of researchers who contributed to the GCP DA product portfolio by providing high-quality research insights. Ensured that the user experience for Gemini in BigQuery was supported by sound research. Provided the UXR team with opportunities to grow in their careers. Collaborated with the UX teams across Google Cloud to help them understand the Data Analytics user roles and critical user journeys. Contributed to the unification of the user experience for the Data Analytics product portfolio by summarizing the most important customer pain points and unmet needs across various data analytics workflows. - Lead research for Google BigQuery. Focused on research strategy to influence long-term product vision.
MicrosoftDesign Researcher
Jan. 2016 - Jan. 2018Redmond, WADesigned and executed research projects with methodology such as usability testing, interviews, contextual inquiry, focus groups, and surveys, to investigate user experience, product usability, and customer needs, habits, and practices. Delivered actionable, impactful, and timely research insights on top priority needs, through high quality original research, by leveraging insights, and data from other researchers, and through external sources. Worked closely with stakeholders to identify research needs and created research plans.
ExponentHuman Factors Scientist
Sep. 2013 - Sep. 2015Bellevue, WAEvaluated product usability, product safety, human-environment and human-product interaction, managed client projects, prepared business contracts, conducted field research and qualitative and quantitative analyses, wrote human factors reports for litigation, and provided expert testimony instrumental in settling a human factors-related liability suit.
Microsoft Research (via Collabera)Researcher
Nov. 2012 - Mar. 2013Redmond, WADesigned an experiment to study how software engineers perform coding tasks and the relationship between their performance and biometric measures. Applied cognitive psychology methods such as eye-tracking, electro-dermal activity, and task performance.
MITResearch Assistant
Sep. 2011 - Jun. 2012Cambridge, MAConducted research on how the visual system analyzes crowded displays to find a target. Investigated whether statistical discriminability of images can predict the difficulty of a search task by employing the summary statistics of search images.
Harvard Medical SVisiting Scholar
Sep. 2010 - Jun. 2012Designed a multiple-object tracking experiment to investigate the role of attention in real-world tracking tasks such as driving.
University of WashingtonCopy Editor
Jun. 2010 - May. 2011Copy edited a vision science textbook written by Davida Teller, a prominent color vision scientist.
University of WashingtonResearch and Teaching Assistant
Sep. 2007 - Aug. 2011Seattle, WADeveloped a selective attention paradigm that reveals how selection occurs in different spatial attention tasks. Designed experiments to examine the effects of irrelevant stimuli on target performance in a selective attention task by using accuracy and response time measures. Employed quantitative methods such as psychophysics to collect and analyze data.
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