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Work Background
Customer Service Consultant
Universal Merchant BankCustomer Service Consultant
Oct. 2016Ghana- Assist clients to perform diverse banking activities; account management, loan processing and financial advice. - Analyze customer requirements for products and services. - Provide consultation and assists customers to select appropriate and cost-effective products/services. - Manage/address customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Ensure all bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with. - Coordinate schedules, arranging meetings, writing and distributing memos and reports and ensuring effective news and information dissemination. - Promote and cross-sell banking products/services - customer base increased by 30%. - ATM Operations -daily replenishment and reconciliation. - Processing of salaries for customers - Automated Clearing House ACH (Transfer of funds to other banks) - Provide assistance to all other team members when required. - Administrative duties
Customer Service Representative
Montran Ghana Ltd Customer Service Representative
Nov. 2014 - Sep. 2016Accra, Greater Accra, Ghana- Outsourced to Universal Merchant Bank, Kaneshie Branch, Accra - Assisted with performing a wide range of customer service functions.
Administrative Assistant Intern
SGS Ghana LtdAdministrative Assistant Intern
Jul. 2012 - Aug. 2012Accra, Greater Accra, Ghana- Provided customer service support to both walk-in and phone-in clients. - Ensured that clients’ requests were tailored to agreed specifications. - Customer relationship management with both existing and prospective clients. - Performed administrative duties including database management, preparing reports and filing documents appropriately.
Administrative and Public Relations Executive
AFA Foundation InternationalAdministrative and Public Relations Executive
Nov. 2005 - Aug. 2006Accra, Greater Accra, Ghana- Public Education i.e. Organized HIV/AIDS sensitization programs for pupils. - Prepared reports and press statements. - Secretarial duties - typed reports and press releases.
Media Executive (Intern)
Ads-Leo BurnetteMedia Executive (Intern)
Aug. 2005 - Oct. 2005AwudomeLiaison between clients and media houses. - Strategic media planning- decided the specific medium in terms of readership, availability, timing and programs for advertising products to reach the target audience. - Prepared orders for buying advertising slots or spaces in various media. - Ensured that advertisements were received at media houses on time.
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