Customer service specialist@Universal Merchant Bank
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Naa Ashirifia Codjoe is a dedicated Customer Service Specialist at Universal Merchant Bank, where she leverages her exceptional communication skills to enhance client satisfaction and foster long-term relationships. With over five years of experience in the banking sector, she has a proven track record of resolving complex customer issues efficiently and with empathy. Naa is passionate about continuous improvement and has implemented several innovative strategies that have improved service delivery and increased customer retention by 20%. Outside of work, she is an advocate for financial literacy, conducting workshops to empower local communities with essential banking knowledge.More...