Customer service specialist@Universal Merchant Bank
Verified
Naa Ashirifia Codjoe is a dedicated Customer Service Specialist at Universal Merchant Bank, where she leverages her exceptional communication skills to enhance client satisfaction and foster long-term relationships. With over five years of experience in the banking sector, she has a proven track record of resolving complex customer issues efficiently and with empathy. Naa is passionate about continuous improvement and has implemented several innovative strategies that have improved service delivery and increased customer retention by 20%. Outside of work, she is an advocate for financial literacy, conducting workshops to empower local communities with essential banking knowledge.More...
Victoria Opoku
Accountant & Compliance Manager
Verified
Victoria Opoku is a seasoned Accountant and Compliance Manager with over a 6 years of experience in various sectors.
Detail-oriented and results-driven accountant with leveraging expertise in financial record-keeping, financial analysis, reporting, and compliance to contribute effectively to organizations and SMEs. Proficient in various accounting software such as QuickBooks desktop and
online version, Sage and dedicated to maintaining accurate financial records. Well versed in GAAP and
IFRS accounting standards and regulations, with a track record of delivering accurate and timely financial
information. Certified QuickBooks Pro Advisor professional.
She has a proven track record of enhancing financial integrity and regulatory adherence for multinational corporations for ISO 9001, ISO 27001, PCI DSS standards. At her current role, Victoria spearheaded a compliance overhaul that reduced audit discrepancies for ISO standards by 30%, significantly boosting operational efficiency.More...