Estefania Diago

CRM Data & Outreach Coordinator @Zaelab

SQLPowerBIData EntryData Entry SpecialistTyping SpecialistData Entry AssociateDatabase CoordinatorDocument Processor

Hello! I'm Estefania (Estefi) 👋😊 I'm passionate about data analysis and telling stories through it. My goal is to transform complex data into actionable insights that inform strategic decisions. 🌟 My Journey 🌟 I have worked in Sales for 10 years and am currently transitioning into a data analyst role. I don’t have the typical career background for this field 😅. I started working as a Business Development Manager in B2B, but sales was never my passion, but because I had excellent English, I gave it a try. However, in recent years, the pandemic gave me that "click" to do something more and make a change. But not just any change —a complete professional transformation. I wasn't exactly sure what to do, but I knew for certain that it had to be digital and involve data. Currently, I work as a CRM Data and Outreach Coordinator, and my favorite part of the job is cleaning and analyzing the data that the company holds. From there, it clicked: it's data! At last, I found my path! This is precisely what I wanted to do—turn data into valuable insights for businesses. 🔧 Skills and Competencies 🔧 Throughout my studies, I have developed and refined a wide range of skills: Technical Skills: 📊 Data Analysis (Clean Up & Organized) 💻 Google Sheets Soft Skills: 🗣️ Effective Communication 🛠️ Problem Solving 🤝 Teamwork 🌟 Leadership Technical Skills In the making: 📈 Data Visualization (Power BI) 🗄️ SQL 🚀 My Approach 🚀 I'm always on the lookout for new skills and knowledge that allow me to grow both personally and professionally. I'm passionate about tackling challenges and collaborating with diverse teams to achieve common goals.

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Work Background

CRM Data & Outreach Coordinator

ZaelabCRM Data & Outreach Coordinator

Nov. 2024Trellis and Zaelab have joined forces to become the number one Commerce agency for manufacturing and distribution.

CRM Data & Outreach Coordinator

TrellisCRM Data & Outreach Coordinator

Customer Support Specialist

HubSpotCustomer Support Specialist

Nov. 2023 - Apr. 2024Bogotá, Capital District, Colombia

Customer Experience Specialist

OkendoCustomer Experience Specialist

Nov. 2022 - Nov. 2023Miami, Florida, United States

Customer Service Specialist

Filta.Customer Service Specialist

Nov. 2022 - Nov. 2023

Solution Engineer RFP

Jumio CorporationSolution Engineer RFP

Jan. 2021 - Aug. 2022Barranquilla, Atlantico, Colombia

Business Development Representative

CloudTaskBusiness Development Representative

Mar. 2019 - May. 2020Medellin, Antioquia, Colombia

Sales Associate Intern

Holiday Inn GuatemalaSales Associate Intern

Apr. 2018 - Nov. 2018Guatemala City, Guatemala, Guatemala

Digital Marketing Administrative Assistance

Agencia Marítima Global Marglobal S.A.Digital Marketing Administrative Assistance

Mar. 2016 - Aug. 2016Guayaquil, Guayas, Ecuador

Operations Support Analyst

CitiOperations Support Analyst

Dec. 2014 - Jun. 2015Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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