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Network Power<100 people
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Work Background
Smart Investments Group LtdCustomer Relations Manager
Jan. 2025 - Dec. 2025ИзраильManaging warm leads and providing clients with comprehensive information and support regarding immigration processes, overseas real estate purchases, and related investment opportunities.
Super-PharmShift Supervisor & Customer experience lead
Jan. 2024Tel Aviv District, IsraelSupervised daily store operations, managing teams of 5 - 8 employees and ensuring smooth workflows. Led customer experience initiatives, resolved service issues, and maintained high satisfaction levels. Trained and mentored new team members, improving onboarding and team performance.
"AST" Russia's Leading Publishing HouseAuthor of non-fiction book
Jan. 2023 - Dec. 2024Secured a publishing contract with AST, Russia’s leading publishing house, for a debut non-fiction book focused on positive psychology. The book is scheduled for publication in Q3 2025 in Russia, and I am currently working on its English version.
David Kempinski Tel Aviv HotelHostess F&B Team &Freelance Writer
Nov. 2022 - May. 2024
Independent ConsultantFreelance customer experience & Content consultant. Various projects
Jan. 2019Tel Aviv District, IsraelConsult clients across wellness, tourism, and real estate sectors on content and community strategy. Write user-focused content: blogs, newsletters, websites, and social media posts. Build loyal audiences by developing clear brand voice and personalized communication. Collaborate with designers, marketers, and founders to optimize customer journeys. Selected Clients: small businesses, boutique hotels, real estate startups.
Villagio EstateCommunity Manager & Content creator
Jan. 2019 - Dec. 2022Moscow, RussiaBuilt and managed a loyal client community around luxury real estate offerings. Produced marketing content including blog posts, email campaigns, and social media updates. Oversaw brand voice and website content, ensuring a consistent client experience. Collaborated with sales and support teams to align messaging with customer needs.
Hotels Marriott, Holiday Inn & Petroff PalaceConcierge
May. 2017 - Dec. 2019
Native speakers club (language school)Customer Success Manager
Jan. 2016 - Dec. 2019Moscow RussiaManaged the full sales and service cycle for language program clients. Maintained CRM systems and monitored customer feedback and satisfaction. Customized learning solutions for each client, improving retention and loyalty. Supported cross-functional teams in improving client onboarding processes.
Patriarshy Dom ToursCustomer Relations Manager
Jan. 2014 - Dec. 2016Moscow, RussiaCoordinated personalized tour services in English and Russian. Advised individual and group clients, creating tailored travel experiences. Resolved customer concerns before and during trips, ensuring a smooth and enjoyable experience.
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