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Work Background
Neighborly Giving FoundationPresident
Jan. 2024United States, DoverNeighborly Giving is about reaching local communities all over the world, teaching neighbors who want to give back to do so with the simplest ways, like meet and greets over a meal, supporting local initiatives for low income and marginalized communities.
Neighborly Giving is focused on providing scholarships for students from middle school to college and providing educational courses to help youth in secondary school earn a trade while also learning entrepreneurship that changes their entire family dynamics for the future.
ZscalerCustomer Success Manager
Nov. 2021Pittsburgh, Pennsylvania, United StatesZscaler enables the world's leading organizations to securely transform their networks and applications for a mobile and cloud first world.
PerspectiumManager of Customer Success
Sep. 2019 - Oct. 2021Greater San Diego Area
PerspectiumCustomer Success Manager
Jun. 2019 - Oct. 2021Greater San Diego AreaPerspectium solves the problem of data and process silos by integrating context-aware information in real-time through a complete, end-to-end service.
ServiceNowCustomer Success Executive
Jul. 2018 - Apr. 2019La Jolla, CAAssisting customers in realizing the value from their ServiceNow investment through enablement, proactive outreach, and strategic guidance throughout the customer’s ServiceNow lifecycle.
The Miqlat ProjectTreasurer
May. 2018United States, San DiegoStarted as volunteer organizing trips to Asia for teams of 5-10 people from ages 18-80. I've been the treasurer since Jan 2023, helping to restore women and children who were trafficked. To date Miqlat has reached hundreds women, men and children who have been sex trafficked through outreach, conferences, and word of mouth.
ServiceNowClient Technical Advisor - Customer Success
Jan. 2018 - Jul. 2018Greater San Diego AreaDelivering technical reviews and best practice recommendations of ServiceNow's robust Platform as a Service and individual product suites: ITSM, ITBM, ITOM and HR for Customer Success accounts. Driving business outcomes through solution design, configuration, deployment, and implementation phases. Measuring KPIs and metrics of product and process maturity relative to each organization's business goals using custom and standardized definitions based on performance, utilization, and industry.
Self EmployedProgram Consultant
Mar. 2016 - Jun. 2019Greater San Diego AreaTrusted advisor to executive level administration and middle management in the non-profit marketplace.
Design business process and tools to capture program outcomes. Business Relationship Management between non-profit organizations leveraging goods or services to accomplish joint vision delivery.
Deliver multi-channel support in web administration, marketing development, technical support and business development. Application support for Wordpress, Leadpages, Facebook, MailChimp, Salesforce, Dropbox, Google Apps, and Squarespace. OS Support for Windows, MAC OS, and Android. Home networking and technology consultant to non-commercial users
Hewlett-PackardOperations Management Lead
Mar. 2012 - Jul. 2014Greater San Diego AreaRelease manager in the managed services industry for HP IT and new innovation projects. Managed global teams in defect management, deployment processing, and software release cycle. Established the failover systems for HP IT development environment. Customer engagement and success management for managed services global enterprise. Deployment manager to 5 regional data centers with minimal downtime.
Hewlett-PackardTechnical Account Manager
Jan. 2006 - Mar. 2012Support, maintain, tailor, implement, design and manage the HP ServiceCenter and Service Manager ITIL software environment for large, global enterprise customers. Provide tailored training and solutions to meet the growing needs of enterprise business. Customer advocate for software requests across various technical and sales teams. Technical resource and support engineer for customer accounts. Configure and troubleshoot MS SQL, Oracle10g, Oracle11i; utilize web servers and web applications servers to deploy the web based application for ServiceCenter/Service Manager and knowledge management; install, configure and diagnose Tomcat, Apache and WebSphere. Perform system integration with UNIX Solaris 10, Windows Servers, AIX, HPUX. Conduct application integrations with Service Manager/ServiceCenter and AssetCenter/ Asset Manager; Connect-IT; uCMDB. Provide technical training to support group engineers; prepare technical documentation, use of MS Project and Visio to create action plans, mitigation, cost analysis and risk analysis. Same role at Peregrine Systems starting in September 2004 and then bought-out by HP in January 2006.
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