Hewlett-PackardTechnical Account Manager
Jan. 2006 - Mar. 2012Support, maintain, tailor, implement, design and manage the HP ServiceCenter and Service Manager ITIL software environment for large, global enterprise customers. Provide tailored training and solutions to meet the growing needs of enterprise business. Customer advocate for software requests across various technical and sales teams. Technical resource and support engineer for customer accounts. Configure and troubleshoot MS SQL, Oracle10g, Oracle11i; utilize web servers and web applications servers to deploy the web based application for ServiceCenter/Service Manager and knowledge management; install, configure and diagnose Tomcat, Apache and WebSphere. Perform system integration with UNIX Solaris 10, Windows Servers, AIX, HPUX. Conduct application integrations with Service Manager/ServiceCenter and AssetCenter/ Asset Manager; Connect-IT; uCMDB. Provide technical training to support group engineers; prepare technical documentation, use of MS Project and Visio to create action plans, mitigation, cost analysis and risk analysis. Same role at Peregrine Systems starting in September 2004 and then bought-out by HP in January 2006.