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Work Background
SkillHatProduct Manager on Skilltopia Web app
Sep. 2024Toronto, Ontario, CanadaI am collaborating with a product team to build Skilltopia, a web app that aims to solve a problem of the high skill acquisition costs. This platform enables skilled individuals to exchange their skills with one another for free!
CrackInterviewProduct Manager
Jan. 2024Toronto, Ontario, CanadaAssisted in the development and launch of new product features, contributing to a 15% increase in
user acquisition.
● Conducted market research and competitor analysis, providing actionable insights that informed
product strategy.
● Collaborated with engineering, design, and marketing teams to ensure timely and successful
product releases.
Kelly Services (Canada), Ltd.Product Advisor at Apple
Nov. 2023 - Jul. 2024Toronto, Ontario, Canada1. Provided critical product support and developed crisis communication plans, leading to an 80% click-through and turnover rate.
2. Conducted user research through surveys and interviews, driving customer satisfaction improvements in a SaaS environment.
First City Monument Bank LimitedProduct Operations Officer
Jan. 2020 - Oct. 20221. Assisted in user research initiatives, resulting in a 20% increase in customer satisfaction and a 15% increase in user engagement.
2. Prioritized a product backlog of over 150 items, improving team efficiency by 20% and reducing time-to-market by 15%.
3. Analyzed product performance metrics, contributing to a 10% increase in revenue through data-driven insights.
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