Jennifer Maldonado is a dynamic Technical Success Manager at Zscaler, where she spearheads innovative strategies to optimize client security infrastructures. With over two decades of experience in IT software, vendor management, and service management, she excels in bridging technical solutions with business needs, ensuring seamless digital transformations. Jennifer's leadership has been pivotal in enhancing customer satisfaction and client retention over the past year. Her commitment to excellence and her proactive approach have earned her recognition as a thought leader in the industry.More...