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Work Background
Trend MicroSr. Agile Project Manager
May. 2022Ottawa, Ontario, Canada• Directed end-to-end project and SLDC cycles for enterprise-level software projects, driving cross-functional collaboration across global teams including product management, system architects, software teams, and QA to deliver high-quality, on-time releases that generated over $20 Million in revenue to date.
• Coordinated global agile teams in planning and executing software development, employing continuous feedback loops to improve product quality, while aligning with business objectives, customer expectations and ensuring adherence to regulatory compliance standards and procedures, threat model analysis, security and functional testing.
• Planned and synchronized the release schedule to ensure timely delivery of software to customers and internal stakeholders, managing project timelines, change logs, risks, and resources effectively thereby ensuring the smooth delivery of software releases, enhancing overall release quality and consistency to meet critical deadlines.
WorkJamAgile Software Release Manager
Nov. 2021 - May. 2022Canada• Engineered and implemented robust end-to-end release management processes in an Agile environment, coordinating cross-functional teams (engineering, QA, product) to deliver high-quality software releases on time, with a focus on continuous improvement and reducing cycle time by 20%.
• Developed and optimized CI/CD pipelines, automating build, test, and deployment processes, significantly improving release efficiency by 30% and reducing manual errors for software releases.
• Managed version control and branch management for multiple software releases, ensuring smooth integration and coordination across various environments (testing, staging, performance and production) and resolving complex merge and versioning issues.
• Collaborated with software engineers, system architects, and QA teams to ensure system-level reliability and compatibility across diverse platforms (laptop, desktop and mobile) for mission-critical product releases.
• Monitored and triaged defects throughout the release process, working closely with development and QA teams to prioritize, resolve, and ensure timely delivery of defect-free releases to customers.
• Created and communicated comprehensive release notes and documentation for internal stakeholders and external partners, ensuring clear visibility into release scope, known issues, and post-release support procedures.
Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)Sr, Specialist, Operations Oversight
Nov. 2020 - Nov. 2021Ottawa, Ontario, Canada• Managed and optimized on-prem and cloud IT infrastructure for enterprise-scale systems, ensuring system reliability and availability, and supporting the smooth integration of server software, firmware and hardware releases across production environments.
• Defined and led change control and release management processes, including patching and system upgrades, ensuring minimal disruption to production systems and maintaining compliance with operational and security standards.
• Collaborated with cross-functional teams (Business, Development, IT, Security, QA and service providers) to ensure software, hardware and firmware releases were tested, deployed, and monitored effectively, minimizing downtime and maximizing system reliability.
• Implemented monitoring and automation tools for proactive detection and resolution of issues during software, hardware and firmware release cycles, improving deployment speed and reducing manual intervention.
• Developed and maintained operational documentation, including system configurations, release procedures, and troubleshooting guides, to ensure clarity and consistency in release execution.
• Spearheaded root cause analysis and incident management, working closely with development and operations teams to quickly address and resolve post-release system issues, ensuring high availability and customer satisfaction.
Sharon JosephSpeaker & Founder
Jan. 2020Greater Ottawa Metropolitan AreaSharon Joseph is a speaker, founder and executive coach who has worked in the technology sector and learning management industry for 35 years. As a natural leader, problem solver and humourist, Sharon leverages the Conscious Connection methodology to build empathetic and compassionate leaders which are critical skills required to lead in the current reality of our world and during the post-Covid recovery phase.
Medavie Blue Cross / Croix Bleue MedavieDelivery Lead - Release Manager
Mar. 2019 - Sep. 2020Moncton NB• Engineered and deployed end-to-end release planning and coordination for large-scale software, hardware and firmware updates, working with cross-functional teams to ensure timely, high-quality releases and minimizing disruptions to on-prem production environments.
• Spearheaded the creation of release processes, implementing practices to streamline and continually improve the deployment processes, reducing downtime and increasing release efficiency from 33% success to > 85% success rate in less than a year.
• Created and enforced comprehensive deployment metrics, KPIs for continuous improvement and to ensure adherence to customer agreed SLAs and SLOs for system uptime, deployment efficiency, defect tracking, etc.
• Collaborated with product and project management and development teams to ensure proper scoping and prioritization of features for each release, balancing technical constraints with business objectives.
• Initiated and monitored post-release performance and defect management efforts with IT operations teams to address any performance issues or incidents, ensuring that server software, hardware and firmware releases ran smoothly in production environments.
OracleRelease & Deployment Manager
Nov. 2015 - Jan. 2020Moncton, NB• Collaborated with cross-functional global teams (product management, development, QA, IT operations) to align on quarterly release schedules, scope, and requirements, ensuring successful deployments and operational readiness.
• Managed end-to-end release planning and coordination for large-scale software, hardware and firmware updates on all Oracle customer and support portals, working with cross-functional teams to ensure timely, high-quality releases and minimizing disruptions to production environments.
• Provided post-release support and monitoring, troubleshooting issues, and working with operations teams to resolve any incidents, ensuring the stability and performance of all Oracle customer and support portals in production environments.
• Led change control and release management processes, including patching and system upgrades, ensuring minimal disruption to production systems and maintaining compliance with operational and security standards.
OracleKnowledge Management Specialist / Project Manager
Nov. 2008 - Dec. 2015Moncton, NB• Managed the definition, development and deployment of advanced knowledge management tools and products with a goal of enhancing customer self-service
• Development and deployment of KCS based training for the Global Customer Support organization
• Creation of the KM mentorship and coaching programs across the Global Customer Support organization
OraclePrincipal Support Engineer
Jan. 2005 - Dec. 2008Moncton NB• Provided technical support for various Oracle products including payroll, BI, XML, HRMS, T&L, etc
• Managed various support test environments including patching, upgrading, resource planning, user accounts, etc.
OraclePrincipal Technical Specialist - Instructor
Jan. 2004 - Dec. 2005Mississauga, ONSenior Instructor for Oracle applications including workflow, system administration, HRMS, etc.
Platform Corporation / IBMSr Training Lead / Consultant - Grid Computing
Jan. 2000 - Dec. 2004Markham, ON• Major accomplishments include designing and developing a 30,000 headless node cluster to support DNA sequencing, enabling grids for real-time investment computations and models for the banking industry, creating and deploying computational grid for military simulations
• Designed and deployed grid environments for customers across multiple industries including automotive, financial, pharmaceutical, insurance, etc.
• Developed and deployed curriculum for grid computing software delivered online and in person to a global customer base
Bank of CanadaRelease Project Manager
Jan. 1995 - Dec. 2000Ottawa, Canada Area• Led the 5-year multi-million dollar project to convert and successfully release 15 Bank of Canada key financial applications to Y2K compliance
• Oversaw the project requirements, scope, change management issues and drive adherence to multiple projects timelines
• Drove the cross-functional teams to provide Project Requirements, Documentation, Test Cases and Business Analysis documentation
• Performed Project Management support activities that included project planning, scheduling, meeting facilitation, tracking risks and action items, resource analysis, vendor coordination, identification and communication of project issues to the stakeholders and project team
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