Jenny Svahn

Head of Customer Service Operations

Call CenterMarketingC-level ExecutiveCall Center SupervisorCustomer ServiceConsultingChief Customer Officer (CCO)

Jenny Svahn is a results-driven leader with a strong track record of building customer service teams that deliver both profitability and outstanding customer experiences. As Head of Customer Service Operations at a leading IT company in Sweden, she led a transformation that increased customer satisfaction by 150% and reduced response times by 40%—all while boosting team performance and well-being. With over 10 years of experience, Jenny combines strategic thinking with a deep understanding of people. Her leadership style focuses on working smarter, not harder, and creating environments where both employees and customers thrive. She’s passionate about simplifying processes, solving real problems, and making sure that service is not just efficient—but truly human.

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Head of Customer Service Role

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