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Work Background
ConcentrixInsights Analyst
Aug. 2022 - May. 2025Pretoria, Gauteng, South AfricaResponsible for the reporting requirements of the client in such a way that we can provide the client with relevant insights into day to day business in order to optimize utility of staff, lower provider delays and more effectively create training programs for staff. Proactively puts new ideas forward to management Proactively challenge status quo in a diplomatic fashion Able to persuade others to accept alternative views and effect outcome Convinces others through discussion, explanation and reasoning to accept views.
WebhelpMotor Damage File Handle
Feb. 2018 - Nov. 2018Pretoria, Gauteng, South AfricaTo handle actions for client insurers who have not managed to recover disbursements paid because of motor accidents • Communicate with clients and client insurers to assess the extent of their financial losses. • Process and review evidence from clients and client insurers for financial losses and liability to provide advice on the success of the claim • Disclosure of evidence to third parties and negotiations for settlement of claims pre or post litigation.
WebhelpTeam Leader
Jun. 2015 - Jul. 2022Pretoria Area, South AfricaLeadership of a team of Legal Assistants (Motor Damage Insured Loss Recovery), by proactively working with each of the members to ensure high levels of performance is achieved. Technical Knowledge of systems processes and associated legal matters in dealing with motor damage work. Main Duties and Responsibilities • Provision of technical advice, including responsibilities and areas of achievement. • To ensure adequate and effective communication within the whole team concerning Firm and matter related issues. • To ensure that all service standards are met. • To ensure that all targets are met. • To regularly audit the quality of the work conducted within the team. • To manage all client work allocated in accordance with the detailed procedures and quality standards contained in the Firm’s manuals and Client protocol. • To ensure that all client work is progressed expeditiously and that the client is kept regularly informed. • At all times, to exercise high standards of client care in a professional manner. • To ensure the confidentiality of all the Firm’s clients and client documentation and information. • To ensure good working relationships with external institutions and organizations. • If required, to assist in the supervision, development and support of other members of staff, including other fee-earners. • Ensure that 1-1 discussions are regularly held with team members. • Provide advice and guidance re: issues arising on individual cases.
WebhelpPersonal Injury File Handler
Jun. 2015 - Jan. 2018Pretoria• To handle actions for people injured in motor accidents and recovering damages for injuries sustained. • Communicate with clients and assess injuries and financial losses. • Process evidence from clients with regards to the financial losses. • Review the medico-legal reports to get a valuation of the claims. • Advise client on proceeding with medical evidence pre-litigation and proceeding to litigation. • Disclosure of evidence to third parties and negotiations for settlement of claims.
SignioJunior Software Developer
Nov. 2014 - May. 2015CenturionAssisting business with: • General System Configuration • Development of new system specifications • Taking above mentioned development through testing and deploying to live environment
SignioSystem Tester
Sep. 2013 - Oct. 2014CenturionAssisting clients with: • General System Configuration • Testing of new development on stage environment • Testing of production bug fixing on stage environment • Business training with regards to Signio use
T-SystemsRemote support FSE
May. 2010 - Aug. 2013MidrandJob details entail the following: - Software support for Sasol users - Support for general computer issues ie: access to server info, faulty programs, setup of user accounts etc. - Active Directory maintenance and support - Exchange 2010 support - Citrix suppor for Sasol
Ecomp HatfieldComputer Technician
Mar. 2007 - May. 2007- Hardware and software trouble shooting - Maintenance on Windows 2000 to Windows 7 - Support on peripheral problems - Buidling of new computers to client specifications.
Ultra Video WaverleyAssistant
May. 2006 - Feb. 2007- Store opening and closing, including float count, and cashup after closing. - Assisting user's with everyting from DVD rental to stationary requirements including photo. copies, faxes, printing, laminating etc. - Managing staff schedules and payments.
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