Rebecca Norman

Head of Customer Support and CX @Tom Hixson of Smithfield

CopywritingCall CenterCustomer Support RepresentativeContent WriterProofreaderEditorSales & BizDevCall Center SupervisorCustomer ServiceHelp Desk SupportCustomer Success ManagerChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistData EntryAccount Manager

Passionate about creating seamless customer experiences that drive satisfaction, retention, and business growth. With a background in customer service leadership, e-commerce, and operational optimisation, I thrive on transforming teams, streamlining processes, and using data-driven insights to enhance customer journeys. Currently leading customer support and e-commerce strategies at Tom Hixson of Smithfield, I’ve implemented feedback loops, improved service efficiencies and fostered high-performing teams that deliver real impact. I’m always looking for ways to challenge the status quo, embrace innovation, and build customer-centric strategies that set brands apart. Let’s connect!

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Work Background

Head of E-commerce and Customer Support

Tom Hixson of SmithfieldHead of E-commerce and Customer Support

Head Of Customer Service

Tom Hixson of SmithfieldHead Of Customer Service

Jul. 2022 - Dec. 2022London, England, United Kingdom

Supply Chain Specialist

BoeingSupply Chain Specialist

May. 2021 - Jul. 2022

Customer Service Manager

Net World Sports LtdCustomer Service Manager

Dec. 2018 - Apr. 2021Wrexham, Wrexham, United KingdomNet World Sports is one of the biggest suppliers of sports goals, nets, shelters, training aids & ground equipment worldwide. We carry $8million, 4000 products in stock with next day delivery available if ordered up to 10pm GMT the day before. High profile customers we work with include Manchester United, Canadian Premier League, The AELTC (Wimbledon), Vancouver Whitecaps, Somerset County Cricket Club & F2 Freestylers to name but a few. Need any help, get in touch with us! cs@networldsports.com

Assistant Customer Service Manager

Net World Sports LtdAssistant Customer Service Manager

Sep. 2017 - Sep. 2018Wrexham, Wrexham, United Kingdom

Customer Care Advisor

Net World Sports LtdCustomer Care Advisor

Dec. 2016 - Sep. 2017

Requests

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