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Network Power<100 people
Roles
🔥100%
Startup Founder
✨100%
Business Owner
Geos
Work Background
FLOW HEALTHCUSTOMER EXPERIENCE - CORPORATE’S INVOICING FOR CLIENT BILLS
Mar. 2020Created and designed the company’s official invoice template for all current and incoming clients for billing purposes. Managed and tracked all corporate’s invoices issued weekly and maintain Aging Report tracker for accounting purposes. Worked closely with clients from different fields like productions, clinics, etc. to onboard them on rates, terms, and schedule of invoicing. Provide detailed reports directly to the company’s CEO both weekly and monthly to keep track of the company’s cash flow for corporate side. Transitioned the invoicing process and trained both manager and leads within the company’s accounting and finance department regarding the existing invoicing process and continued improvement of the current SOPs. • Soft Skills / Communication Skills
• Healthcare regulation and compliance CERTIFICATION AND TRAINING
• Health Insurance Portability and Accountability Act (HIPAA) – Covered Entities
• Information Security
• Telephone Consumer Protection Act (TCPA)
• Operations Manager Onboarding
• Six Sigma Lean
FLOW HEALTHPROCESS LEAD/ DEPARTMENT HEAD
Jun. 2018Build and establish the patient call center as one of the Lines of Business within the company. Created different standard operating procedures (SOPs) that include process improvements, building the LOB’s KPIs, hiring and training employees, schedule recurring trainings and operational touch base. Managed and mentored high potential employees across several other LOBs within the company. Leverage with other LOBs within the company and illustrate the department’s interconnection and work functions.
Flow Health Outsourcing IncProcess Lead
Jun. 2018
CONVERGYS PHILIPPINESTEAM LEADER - HEALTHCARE
Nov. 2009 - May. 2018Manage a team who handled healthcare related account, performed scheduled coaching, training and talent development amongst employees. Created SOPs for process improvement and spearheaded a new established project / line of business. Worked closely with several accounts stake holders by providing read out on both team’s and LOBs performance based on KPIs set.
HARRELL HORNE INTEGRATED SCHOOLSECONDARY ENGLISH TEACHER
Jun. 2007 - Apr. 2009Secondary school English teacher who handled 2nd year to 4th year students. Developed and suggested new format of teacher’s lesson plan to be implemented and used based on the school’s curriculum. Acted as research adviser for 4th year students and helped the school director manage the defense schedules for each 4th year students. Arranged series of training from an outside resource person for school’s journalism.
BETTBIEN HIGH SCHOOLSECONDARY ENGLISH TEACHER
Jun. 2005 - Apr. 2007Secondary school teacher for 1st year and 4th year students for both English (Language and Literature), Speech Communications and Values Education class.
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