Head of Customer Support and CX@Tom Hixson of Smithfield
Verified
Passionate about creating seamless customer experiences that drive satisfaction, retention, and business growth. With a background in customer service leadership, e-commerce, and operational optimisation, I thrive on transforming teams, streamlining processes, and using data-driven insights to enhance customer journeys.
Currently leading customer support and e-commerce strategies at Tom Hixson of Smithfield, I’ve implemented feedback loops, improved service efficiencies and fostered high-performing teams that deliver real impact.
I’m always looking for ways to challenge the status quo, embrace innovation, and build customer-centric strategies that set brands apart. Let’s connect!More...