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Work Background
Director of Customer Success/Support
ClockSharkDirector of Customer Success/Support
Jan. 2016 - Apr. 2025Chico, California AreaClockShark is an all in one toolkit for construction and field service companies. I lead the Customer Success and Customer Support teams! My passion is growing revenue while keeping clients successful and turning them into time tracking/management super heroes!
Physician Recruiter
Presbyterian Healthcare ServicesPhysician Recruiter
Aug. 2015 - Jan. 2016
Senior Recruiter
Surgical Care AffiliatesSenior Recruiter
Apr. 2015 - Aug. 2015Nationwide | Based from home in Albuquerque, NM but serve SCA nationwideSCA's vision is to be the partner of choice for physicians, hospitals, and health systems in developing and operating ambulatory surgery centers and surgical hospitals across the country and in enhancing hospital-based surgical departments. SCA owns and/or provides management services to 185+ ambulatory surgery centers, surgical hospitals, and hospital surgery departments, in partnership with approximately 2,000 physicians and in affiliation with 45+ health systems. SCA's clinical systems, service line growth strategies, benchmarking processes, and efficiency programs create measurable advantage for surgical facilities – clinically, operationally, and financially. For information on Careers with SCA contact me at luke.zancanaro@scasurgery.com and see open opportunities on the careers page at www.scasurgery.com
Senior Recruiter
SSM HealthSenior Recruiter
Nov. 2014 - Apr. 2015Greater St. Louis Area | Based from home in Albuquerque, NMSSM Health Care is a vibrant organization whose mission was developed with input from nearly 3,000 employees: “Through our exceptional health care services, we reveal the healing presence of God.” SSM Health Care exists to care for the people of its communities. SSM Health Care operates 18 hospitals in Missouri, Wisconsin, Illinois, and Oklahoma. In 2011, more than 1.5 million people came to us for care! SSM has about 25,800 employees, more than 7,000 employed and affiliated physicians, 8,700 nurses and nearly 2,500 volunteers. Our commitment to exceptional care has been recognized nationally and in each of the states where we operate. National and local recognition includes: quality awards, safety awards, clinical recognition, and employer of choice by AARP and others. Our patient satisfaction and clinical performance indicators routinely rank better than average. I am part of a wonderful team called STAR (SSM Talent Acquisition & Recruitment). SSM is for SSM Health Care - a large hospital / health care system headquartered in the St. Louis area. (www.ssmhc.com). As a corporate recruiter I currently specialize in leadership / executive recruitment primarily within our St. Louis network. I serve leaders from all specialties across the network of hospitals with the main goal of finding the best and brightest talent to bring to SSM.

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SaaS Customer Success Leader
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