I've worked in several areas of a fast-growing SaaS startup. Started with a hybrid role of outbound sales and providing elite front-line support before moving to a role as an onboarding and account specialist. The position became more inside-sales oriented, and during that time I managed a book of business of nearly $3 million in annual recurring revenue and worked to upsell customers to higher-priced plans. Created posts, product announcements, videos, and other digital content. Hosted webinars, attended tradeshows, and hosted in-person trainings with teammates and business partners. Developed a custom health score as a leading indicator for overall customer health. Submitted several product enhancement and business-related memos as side passion projects.More...
Luke Zancanaro
Head of Customer Success
Verified
I am passionate about delivering the best possible experience to my clients to ensure they are obtaining their desired outcomes while increasing revenue and reducing churn.
As the first employee at ClockShark I was involved with all aspects of growing a new software company. During the first two years I led the team that provided sales, support and customer success to our customers. Once ClockShark found product market fit, we needed to specialize so we brought on a sales specific leader and I shifted all my attention to overseeing the Customer Success and Customer Support teams. In late 2021 ClockShark was acquired and now is part of the simPRO group of companies.
Some of my key achievements with ClockShark include:
-Growing company from 400 customers to over 9000
-Helping company go from bootstrap startup to acquisition
-Building out Support and Customer Success teams from the ground up
-Working with employees to make sure they get promoted and grow in their careersMore...
Alexis Hassley
Qualifying Broker@Equinox Realty NM
Verified
Alexis Hassley is a seasoned Qualifying Broker at Equinox Realty NM, where she manages a team of real estate professionals and oversees all real estate transactions. Her responsibilities include ensuring compliance with real estate laws, reviewing contracts, and providing guidance to agents. With a strong background in real estate and a deep understanding of the New Mexico property market, Alexis has been instrumental in driving the company's growth and success. She is known for her excellent leadership skills, strategic thinking, and commitment to providing exceptional customer service.More...