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Work Background
AmazonData Privacy Project Manager
Nov. 2022RemoteAmazon is a leading global corporation engaged in multinational technology focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. As a Privacy Specialist, I am accountable for privacy reviews of new and/or expanding products. Additionally, I collaborated with cross-functional teams to create a new product that supports the privacy program. Among my contributions:
➥ Created new product requirements, which included regulatory requirements, to build a 1P product that automated legal review processes across cross functional teams. ➥ Ensured clear communication and alignment between executive leadership, legal, product teams, engineers, designers, customers, and users. ➥ Campaigned product owners to integrate their application’s data dictionaries and register their products into our new 1P product that manages data and compliance reviews.
➥ Mapped key customer data to guide and inform retention strategy for privacy, risk, and permission access control engines. ➥ Ensured upcoming and emerging regulations were effectively incorporated into the Privacy Program Framework.
➥ Completed privacy reviews for expansion products (including mergers & acquisitions, new country expansions, in country expansions, legal entity changes, new employee types, site expansions, and site growth) to ensure that Amazon is in compliance with the data privacy regulations around the globe.
NikeProject Manager
Feb. 2022 - Aug. 2022Beaverton, Oregon, United StatesNike is a leading global corporation engaged in the design, development, manufacturing, and sales of footwear, apparel, equipment, accessories, and services. As Project Manager, I was accountable for leading a suite of mission-critical projects encompassing Data Privacy and Legal Remediations to ensure compliance with regional regulations, mitigate risk exposure, strengthen overall security posture, and mature Nike’s data privacy framework. Among my contributions, I have:
➥ Supported a range of global cybersecurity initiatives and incident response operations.
➥ Audited key privacy policies to identify and resolve compliance gaps. ➥ Supported the Lei Geral de Proteção de Dados (LGPD - Brazil) project by ensuring compliance with region-specific data regulations.
➥ Mapped customer data to guide and inform the retention strategy. ➥ Ensured upcoming and emerging regulations were effectively embedded into the Privacy Program Framework.
➥ Collaborated directly with the Chief Administrative Office and defined project goals and limitations with key stakeholders.
Charter School CapitalLegal Assistant
May. 2017 - May. 2018Charter School Capital provides educational solutions that help charter schools address financial challenges and support their school's success, sustainability, and longevity. I joined Charter School Capital in 2017, where I evaluated and reviewed underwriting requirements, contracts, and enrollment statistics to support funding goals and ensure compliance with state and federal regulations. Some of my additional contributions include:
➥ Developed a suite of templates to standardize and streamline review processes.
➥ Reduced the time requirements for setting up new clients by a notable margin. ➥ Tracked and annotated public meetings to mitigate funding risks.
➥ Facilitated penetration into nine new states. ➥ E-filing services with multiple state and federal government agencies.
EpiqTechnical Project Manager
Apr. 2017 - Mar. 2022Epiq is a leading global provider of technology-enabled services to the legal industry and enterprise corporations. As Technical Project Manager, I was tasked with leading overseeing a suite of banking remediation, class action, mass tort, and data privacy/data breach projects. I drove collaboration across diverse cross-functional engineering teams, clients, and key stakeholders to align priorities, set expectations, manage project dependencies, and ensure 100% adherence to established budgets. Some of my additional contributions include:
➥ Defined and implemented a strategic approach to efficiently manage complex data loads, legal notifications, check distribution, and call center operations.
➥ Employed a prioritization matrix technique to manage a heavy and complex caseload in a time sensitive environment.
➥ Ensured compliance with regulatory and court ordered deadlines.
➥ Conducted deep dives to identify and eliminate performance barriers.
➥ Established a cadence of meetings to provide actionable solutions and mitigate risk.
➥ Managed the 3 biggest projects in the company’s portfolio (Wells Fargo, Hernia mesh, and Experian) with budgets of $15MM. Owned a range of additional project functions, including: forecasting, invoicing, staffing scheduling, training, reporting, and time entry.
➥ Contributed to the resolution of significant security issues; rebuilt relationships with clients to restore trust and eliminate friction points. ➥ Collaborated directly with executive key stakeholders to define project goals, limitations, and status of the project.
State of OregonProject Manager
Feb. 2014 - May. 2018The Department of Human Services for the state of Oregon provides benefits and services for children, families, and people with disabilities. As Project/Case Manager, I was tasked with overseeing a heavy caseload of government assistance programs and projects, including: SNAP, TANF, Oregon Health Care, Medicaid, Work Programs, Domestic Violence Assistance, and Elderly Abuse Assistance. Some of my contributions include:
➥ Evaluated applications to determine eligibility using state and federal guidelines.
➥ Conducted interviews and investigations to make timely determinations.
➥ Maintained a high degree of discretion and confidentiality in all case narrations and legal applications.
➥ Routinely processed a significant volume of paperwork while maintaining a high degree of accuracy that exceeded expectations. ➥ Contributed to the development of a proprietary system to track clients and automate notifications.
ReddawayProject Manager
Feb. 2013 - Feb. 2014Reddaway is a leading shipping company with operations across 50 states, Mexico, and Canada. As Project Manager, I managed key customer contracts to ensure the accuracy of invoicing procedures, ensure alignment with forecasted budgets, resolve operational challenges, and deliver a highly differentiated customer experience. Some of my additional contributions include:
➥ Served as key point of contact between clients and internal groups.
➥ Upheld USF’s standards of customer service excellence.
➥ Ensured all contractual commitments were consistently met.
➥ Contributed to the development of efficient processes and SOPs governing shipment, production, and project planning.
➥ Managed additional functions, including: sales, invoicing, payments, and freight tracking. ➥ Developed a tool to analyze KPIs, including: load, costs, schedules, compliance, and estimates. Scaled the tool (which is still in use as of 2022) across the entire organization.
➥ Promoted from Customer Service Specialist to Project Manager in recognition for outstanding contributions to business growth.
➥ Expanded access to the expedited shipping market after a previous company failure to enter this industry.
Soriano & Hazel, P.C. Attorneys at LawLegal Assistant
Jun. 2012 - Nov. 2012Soriano & Associates (fka Soriano & Hazel) is a leading law firm that specializes in high conflict family law and child custody cases Some of my contributions included:
➥ Investigation and case management of the firms largest cases. ➥ Maintained executive and administrative calendars for the entire firms operations. ➥ Transcribed and prepared executive legal documents from dictated tape recordings for legal proceedings.
➥ Screened all applications and legal documents to ensure regulatory compliance.
➥ E-filing services with state and federal courts.
XeroxUnderwriter
Nov. 2009 - Dec. 2010Xerox (fka Affiliated Computer Services) is a company that provided information technology services as well as business process outsourcing solutions to businesses, government agencies, and non-profit organizations. Some of my contributions included:
➥ Completed credit reviews and determined eligibility for new accounts.
➥ Reviewed underwriting eligibility and State and Federal guidelines to ensure company compliance standards were met. ➥ Composed thorough case narrations regarding client and project status or interactions.
➥ Managed the sales, billing, payments, and client services teams for a large telecom company (Verizon).
UNIFIED POLICE DEPARTMENT OF GREATER SALT LAKE911 Operator
Aug. 2009 - Mar. 2010The Unified Police Department provides emergency dispatch and public record management services to the Salt Lake County region. Some of my contributions included:
➥ Operated a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired.
➥ Translate emergency information to the dispatch appropriate codes.
➥ Dispatched Emergency Safety and Medical resources.
➥ Maintained emergency response log in compliance with state and national regulations.
➥ Monitored and operated a radio console and computer equipment.
➥ Entered and modified information into local, state and national computer databases.
➥ Monitored and responded to a variety of technical systems and alarms.
Lents Body Shop IncExecutive Project Manager
Jun. 2000 - Feb. 2016Lents Body Shop is a AAA approved auto repair facility that specializes in state of the art eco friendly auto body repair and painting services. As Executive Project Manager, I tasked with overseeing a suite of mission-critical functions including: sales, procurement, scheduling, event management, customer service, invoicing, and account management. Some of my additional contributions include:
➥ Negotiated a contract with the City of Portland encompassing the painting city trains leveraging the companies new state of the art and eco friendly painting services.
➥ Account Manager for large insurance agencies and stakeholders. ➥ Delivered a highly differentiated customer experience.
➥ Created and published executive meeting annotations.
➥ Collaborated directly with executive key stakeholders to define project goals, limitations, and status of the project.
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