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Work Background
ElasticPrincipal Strategic Architect - Public Sector
Apr. 2024SoCal
ElasticSenior Solutions Architect
Jan. 2022 - Jul. 2024Remote
Five9Custom Solutions Architect
Jun. 2021 - Jan. 2022Orange County, California, United StatesSupporting Pre & Post Sales teams in discovery, documentation and demo of customer use cases and solutions, for both out of the box product or custom development work to expand the Five9 feature set ‣ Manage inbound case assignment for Solutions Architect team ‣ Collaborate with Product and Development teams to plan and deliver
custom development solutions
8x8Global Manager, Adoption Solution Architect
Jul. 2018 - May. 2021Orange County, California AreaSupporting Pre & Post Sales teams in discovery, documentation and demo of customer use cases and solutions, for both out of the box product or custom development use cases ‣ Solution Consulting for complex new business to ensure all 3rd party services & systems will interact as defined in RFP of business must-haves of customer journey ‣ Solution design & consulting which includes navigating design & integration gaps ‣ Collaborate with Product teams on product gaps, potential feature requests and
improvements with documented analysis & demo (existing customer use cases),
and new & up-coming product features for solution design ‣ Scoping & designing API integration use cases for customers and
HouzzIT System Support Admin
Dec. 2016 - Jul. 2018Orange County, California Area* Manage IT system infrastructure and any processes related to these systems
* Deploy and Support 8x8 day to day activities and expansions
* Provide support for implementation, troubleshooting, and maintenance of IT systems
* Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client problems
* Provide second level problem identification, diagnosis and resolutions of problems
* Provide support for the escalation and communication of status to agency management and internal customers
* Administer Allworx phone system infrastructure for all sites: Provision/Deprovision users, Monitor network activity, ensure Allworx PBX is maintained with latest firmware/software updates
* Administer Jamf Pro for all sites to include; hardware asset management, security policy to
* Administer Customer Service Contact Center for all sites. Works with CS team to ensure all IVR routing is meeting the needs of the business. Leads technical resolutions for all issues pertaining to contact center. Coordinates implementation of any/all new services in relation to contact center
* Administer Office 365 portal & Google Apps
Sanduku incOperation Director
Apr. 2016San Clemente
AppleBusiness Development
Nov. 2014 - Dec. 2016Costa Mesa, CaliforniaPartner with Business & Education Verticals to understand business needs and use-cases for Apple products, the ecosystem around them, and the problems or services they provide ‣ Conduct account reviews to help forecast the year and find new ways to integrate new technology into company’s infrastructure ‣ Provide resources on new systems and software (VOIP, networking, CRM, POS, accounting, MDM) to help businesses grow & succeed with current & future technology ‣ Reporting for the YOY revenue of the store & business team ‣ Create & execute call campaigns to build strategic partnership with our current
accounts and re-engage previous accounts * provide resources on new systems and software (VOIP, networking, CRM, POS, accounting, MDM) to help businesses grow & succeed with current & future technology * track and send out weekly reports for the YOY revenue of the store and business team directly * create & execute call campaigns to build a strategic partnership with our current accounts and re-engage previous accounts * work with store team to contact & convert leads into lasting relationships
FUSION OF IDEASBusiness Account Manager
Sep. 2013 - Aug. 2014Helping businesses maximize the use of mobile devices to deliver high-impact brand experiences by growing and developing relationships with some of the top retailers in the world. Focusing efforts in mobility integration and branding around iOS devices through business to business interactions.
AppleGenius Admin
Sep. 2011 - Aug. 2013Northridge, CaliforniaManaging operations and workflow for all technicians so they can provide the best possible customer experience. Manage inventory and repair cue to and from our repair center. Assist technicians with customer interactions and troubleshooting.
AT&TU-Verse Account Representative
Oct. 2008 - Aug. 2011Greater Detroit Area* partner with deployment team during large role-outs
* manage multiple larger scale VOIP roll-outs and assist with tier 2 support for all larger customer accounts
* develop long-lasting relationships with top tier accounts
* create & implement new sale campaigns to increase total number of new business accounts to exceed quarterly goals
* utilize CRM tools to manage leads and future sales pipeline
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