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Work Background
Work of Art Services IncLead Operations Manager and Project Coordinator
Aug. 2021 - May. 2025Oakland, California, United StatesAs a small business, Work of Art Services counts on me to be well-versed in many areas to ensure smooth and productive daily operations. This includes: Job Coordination
-I oversee all aspects of job coordination, from initial intake to execution of services. This includes collaboration with clients, art handling staff, external contractors, and business partners. -Job types include art installation, art transportation, art storage, packing, and custom crate fabrication. Partner/supplier relationships
-Serve as the primary point of contact and relationship manager for B2B and B2C projects. -Maintaining a high-standard of customer service is crucial for protecting our reputation and fostering loyalty that translates into repeat business. -I have established and nurtured long-standing business relationships with high-profile organizations, both commercial and private. Process management and improvement
-I have implemented various process improvements and systems that have resulted in time and cost savings, as well as reduced errors. -As our business has grown, so has our need to introduce more structure and complex functionality. I led the research, assessment, and implementation of project management, inventory management, and team communication platforms to support our growing business. Invoicing & Accounting
-I handle all job invoicing, payment processing and QuickBooks data entry & organization. -I ensure our primary accountant has the information and the structure required to balance our books with ease. Basic HR & Payroll -I support all basic HR & payroll functions, including: recruitment & onboarding, record keeping, processing payroll, benefits administration, and some employee relations.
Design Like WhoaAccount Manager and Logistics Coordinator
Sep. 2018 - Dec. 2020San Francisco Bay AreaAs a growing custom merchandise business, Design Like Whoa relied on me to oversee both client-facing and operational responsibilities to ensure a seamless and efficient workflow. My role included: Client Consultation & Sales
-Served as the senior customer-facing consultant, working directly with high-profile clients such as Mozilla, Airbnb, Eaze, Sephora, and TechCrunch.
-Conducted in-depth client research to understand branding needs and develop tailored merchandising solutions.
-Led consultations to present ideas, showcase mockups, and refine designs in collaboration with clients.
-Created compelling slide presentations to communicate design concepts and product options effectively.
-Contributed to revenue growth by successfully closing sales deals ranging from five to six figures. Project & Order Management
-Served as a liaison between clients and production teams, ensuring quality control and alignment with client expectations.
-Led the design process in collaboration with clients to develop custom merchandise and branding. From initial concepts to finalized company artwork, I ensured that client visions were brought to life accurately and aligned with their corporate identity. -Acquired necessary materials for projects, coordinated with vendors and contractors to maintain smooth operations & on-time project delivery.
-Provided expert guidance on materials, printing techniques, and product selection.
-Prepared and presented detailed mockups to help clients visualize final output before production. Process Optimization & Team Leadership
-Led and managed a team of consultants, overseeing project workflows, training, and day-to-day coordination.
-Increased efficiency and improved communication by creating templates, quote calculators (via Excel,) extensive documentation, and optimized utilization of Monday.com, to reduce or remove manual tasks and processes.
JAMES AND THE GIANT CUPCAKE, LLCCustomer Service Manager
Jun. 2018 - Sep. 2018Oakland, California, United States• Managed customer service operations for a women-owned small business in the Bay Area, handling online & phone orders, inquiries, and event catering requests.
• Performed employee training and onboarding, ensuring a seamless customer experience and efficient cash register management at closing.
George Lawson GalleryAssistant Gallery Director
Jan. 2018 - Jun. 2018Emeryville, Ca• Forged and maintained relationships with potential collectors to drive gallery sales.
• Designed postcards and wrote press releases to promote gallery exhibitions.
• Organized consignment forms with partnering galleries and artists to facilitate collaboration.
• Gallery sat for walk-ins to provide information and assistance to visitors.
Broprints Inc.Graphic Designer
Jun. 2017 - Jan. 2018San Francisco Bay AreaGraphic Designer & Design Consultant at Broprints Inc.
The Personalized Gift CoLaser Engraving Technician
Oct. 2016 - Jan. 2017Santa Cruz, California• Conducted laser engraving on various products using Rayjet 300 laser engraver.
• Designed intricate images in Adobe Illustrator for laser printing.
• Ensured the functionality and maintenance of the laser engraving equipment.
• Collaborated with team members to optimize engraving processes for efficiency.
Sandra Lee GalleryAssistant Gallery Director
Mar. 2015 - Dec. 2017San Francisco Bay Area• Managed all gallery operations including maintenance, show prep, collector relations, sales, and event travel.
• Closed sales for pieces ranging from hundreds to thousands of dollars each during large-scale travel events.
• Developed strong skills in client relationship management and event coordination.
Blick Art MaterialsSales Associate
Sep. 2014 - Nov. 2015Berkeley• Assisted customers in completing art projects, placed special orders, answered phones, and processed register sales at Blick Art Materials in Berkeley.
• Provided expert guidance on art supplies and techniques to enhance customer experience and satisfaction.
• Utilized strong communication and problem-solving skills to address customer inquiries and resolve issues efficiently.
Palace arts and office supplySales Associate
Mar. 2014 - Aug. 2015• Provided personalized assistance to customers for art projects, special orders, and sales at Palace Arts and Office Supply.
• Managed phone inquiries, processed register sales, and ensured customer satisfaction.
• Developed strong communication and problem-solving skills in a fast-paced retail environment.
Sewell Gallery Fine ArtIntern
Dec. 2012 - May. 2013• Wrote press releases and designed ads for upcoming shows at Sewell Gallery Fine Art.
• Responsible for hanging artwork, data entry, and safe storage of artwork.
• Provided information to visitors about current shows and the gallery itself.
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