Work of Art Services IncLead Operations Manager and Project Coordinator
Aug. 2021 - May. 2025Oakland, California, United StatesAs a small business, Work of Art Services counts on me to be well-versed in many areas to ensure smooth and productive daily operations. This includes: Job Coordination
-I oversee all aspects of job coordination, from initial intake to execution of services. This includes collaboration with clients, art handling staff, external contractors, and business partners. -Job types include art installation, art transportation, art storage, packing, and custom crate fabrication. Partner/supplier relationships
-Serve as the primary point of contact and relationship manager for B2B and B2C projects. -Maintaining a high-standard of customer service is crucial for protecting our reputation and fostering loyalty that translates into repeat business. -I have established and nurtured long-standing business relationships with high-profile organizations, both commercial and private. Process management and improvement
-I have implemented various process improvements and systems that have resulted in time and cost savings, as well as reduced errors. -As our business has grown, so has our need to introduce more structure and complex functionality. I led the research, assessment, and implementation of project management, inventory management, and team communication platforms to support our growing business. Invoicing & Accounting
-I handle all job invoicing, payment processing and QuickBooks data entry & organization. -I ensure our primary accountant has the information and the structure required to balance our books with ease. Basic HR & Payroll -I support all basic HR & payroll functions, including: recruitment & onboarding, record keeping, processing payroll, benefits administration, and some employee relations.