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Work Background
The Depository Trust & Clearing Corporation (DTCC)Associate Director Identity Access Management Cybersecurity
Mar. 2025Coppell, Texas, United States
City National BankInformation Technology Project Manager
Jan. 2022Los Angeles Metropolitan Area• Streamlined user provisioning processes by implementing automated workflows and tools across all City National Bank application.
• Reduced operational costs through optimization of identity management systems and processes.
• Implemented multi-factor authentication to increase system protection and reduce unauthorized access risks.
• Collaborated with cross-functional teams to ensure seamless integration of IAM solutions into existing infrastructure.
• Ensured regulatory compliance by incorporating industry standards such as GDPR, HIPAA, or SOX into IAM
programs as needed.
• Managed IAM projects from inception to completion, ensuring timely delivery and client satisfaction.
• Analyzed clients' existing identity management systems, identifying areas for improvement and providing
recommendations for enhancements.
• Developed customized IAM solutions for clients, resulting in streamlined processes and enhanced security.
• Improved IAM security by conducting regular audits and assessments of user access rights.
• Created comprehensive documentation for IAM policies, procedures, and technical requirements to facilitate
knowledge sharing among team members.
• Successfully migrated legacy identity systems to modern platforms increasing security, efficiency, and scalability.
• Conducted training sessions for end-users and IT staff on proper usage of IAM tools and best practices, increasing
overall compliance rates.
• Oversaw document development across project workstreams to create internal control statements per compliance and
regulatory standards.
VerizonInformation Technology Project Manager
Aug. 2021 - Oct. 2022Irving, Texas, United States• Oversight of development teams responsible for execution of custom bolt-on application projects within HR domain.
• Led system integration efforts, working closely with internal teams to ensure seamless transitions.
• Managed all aspects of project development, from defining development requirements, UI/UX design, and
implementation to comprehensive testing (end-to-end, System Integration Testing/SIT, User Acceptance
Testing/UAT), training, migration, release, monitoring, ongoing support, and enhancements.
• Established and maintained effective collaboration with multiple cross-functional teams, including architects, Back-
End (BE) and Front-End (FE) developers, designers, technical leads, Project Management Office (PMO) team, and
customers, ensuring alignment and synergy throughout project lifecycles.
• Efficiently managed and tracked project deliverables, milestones, and change control processes, maintaining detailed
Risk, Assumptions, Issues, and Dependencies (RAID) log to proactively address potential obstacles.
• Developed comprehensive work breakdown structures, timelines, and integration points, and continuously monitor
progress metrics to ensure timely and efficient project execution. • Defined and led execution of development iterations, facilitating critical design reviews and demonstrations of wireframes, Proof of Concepts (POCs), and Back-End (BE) services to maintain alignment with project objectives.
• Conducted scrum ceremonies to maintain agile development practices and ensure teams are on track with sprint goals and deliverables.
• Managed execution and tracking of key performance metrics for internal process improvement initiatives and product development activities to enhance operational efficiency and product quality.
AT&TInformation Technology Project Manager
Jan. 2021 - Oct. 2021Plano, Texas, United States• Designed and developed custom Business Intelligence (BI) reports utilizing Microsoft SQL Reporting Services.
• These reports played crucial role in gathering, manipulating, and loading data for ERP dashboards.
• Conducted daily communication sessions with development team to ensure alignment, progress tracking, and issue
resolution, fostering effective collaboration.
• Assumed responsibility for reviewing, maintaining, and approving budgets and costs associated with AT&T retail
store hardware and software procurements.
• This role required close collaboration with manufacturing team to optimize resource allocation.
• Managed review and escalation of ServiceNow break-fix tickets, collaborating closely with DevOps to expedite
issue resolution, enhancing operational efficiency.
• Maintained comprehensive oversight of all facets related to PC migration and imaging for retail sites.
• Skillfully composed, reviewed, and managed Requests for Proposals (RFPs), critical aspect of vendor selection and
contract procurement, ensuring organization engaged with qualified partners.
LLG ENTERGY SERVICESInformation Technology Project Manager
Apr. 2019 - Jan. 2021Greater New Orleans Area• Planned procurement and implementation of hardware refresh.
• Collaborated with cross-functional teams to develop effective migration solutions for various project requirements. • Improved overall project efficiency through initiating regular status updates and progress tracking mechanisms.
• Implemented and managed production of IT asset life cycle management status reporting, metrics, and benchmarks. • Maintained IT asset inventory and ensure timely refresh of devices via User State Migration Tool (USMT).
• Implemented continuous improvements to service delivery based on customer feedback.
• Presented on weekly progress presentation between enterprise, nuclear, substation and data centers.
Video Tech Services Inc.Project Manager
Apr. 2016 - Mar. 2019Greater Los Angeles Area• Oversaw execution of various ad campaigns for corporate Audio-Visual clients. • Managed client complaints/concerns efficiently to ensure account retention.
• Reported on consumer bounce rates.
• Created content and reported on click-through engagement.
• Analyzed email consumer behavior to provide recommendations to improve strategy.
Los Angeles Unified School DistrictProject Manager
Jan. 2015 - Apr. 2016• Managed marketing budget for the school year for a charter school.
• Coordinated and prepared material for conferences, seminars, meetings and off-site events.
• Conducted regular assessments of program effectiveness, adjusting as needed for continuous improvement.
Vanguard College Preparatory SchoolLead Project Coordinator
Apr. 2013 - Jan. 2015• Managed all aspects of front desk duties including answering phones and greeting guests
• Created employee schedules and reviewed timesheets for accuracy and identified possible discrepancies
• Constructed and edited curriculum to ensure compliance with IEP’s
• Assisted with organizing and conducting assessments and evaluations
Primrose SchoolsTeacher’s Assistant
Mar. 2011 - Apr. 2013• Provide academic support to children in the classroom • Created curriculum and assisted lead teachers • Provided support in running bi-weekly employee meetings
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