Tia Khan

Senior people and culture manager @Monstarlab

HRUnited Arab EmiratesAdministrative SpecialistHR GeneralistHR Business Partner

Tia Khan is a seasoned professional currently serving as the Senior People and Culture Manager at Monstarlab, a global digital consultancy. In her role, she oversees the development and implementation of strategies designed to enhance the corporate culture and improve employee engagement. Tia is passionate about fostering an inclusive work environment and is highly skilled in areas such as talent management, performance management, and employee relations. Prior to her role at Monstarlab, Tia held several HR positions in various industries where she honed her expertise in HR policies and procedures. She holds a degree in Human Resources Management, further solidifying her commitment to people and culture in the workplace.

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United Arab Emirates

Work Background

MonstarlabSenior Human Resources Manager

Feb. 2021United Arab Emirates · HybridP&C Business Partner Responsibilities: As the P&C Business Partner, my responsibilities include but are not limited to: 1. Employee Benefits: - Oversee the administration of employee benefits programs. - Evaluate and recommend improvements to benefit offerings. 2. Onboarding: - Facilitate smooth onboarding processes for new hires. - Ensure effective orientation and integration into the company culture. 3. Offboarding: - Manage offboarding processes with sensitivity and efficiency. - Conduct exit interviews to gather valuable feedback. 4. Cost Cuts: - Identify cost-cutting opportunities without compromising employee experience. 5. Company Legal Representative: - Act as the company's legal representative for HR matters. - Ensure compliance with labor laws and regulations. 6. DMCC Trade License Renewal: - Coordinate and oversee the renewal of DMCC trade licenses. - Liaise with relevant authorities to ensure compliance. 7. Monthly Payroll: - Supervise the monthly payroll process. - Collaborate with finance to address payroll-related queries. 8. Employee Visa/Work Permits: - Manage the end-to-end process of employee visa and work permit applications. - Ensure compliance with immigration regulations. - Relocation and packages 9. Performance Improvement Plans (PIP): - Develop and implement PIPs when necessary. - Provide guidance to managers on performance-related matters.

Viking Crafts LLCManaging Partner

Jan. 2021 - Oct. 2022Viking Crafts is specialized in interior design and custom made furniture providing the most unique and exotic options to convert imagination to life to follow us: www.vikingcrafts.ae

One Business CentreOperations Manager

Apr. 2019 - Jan. 2021Jumeirah Lakes Towers, Dubai, United Arab EmiratesManage overall operations and responsible for the effective and successful management of productivity, quality control and safety measures. Serve as company representative on regulatory issues. Action variety of tasks. Lead and direct the work of others. Directly manage and direct Operational staff. Organizing events Responsibilities: Recruit, select, train, assign, schedule, coach, counsel and discipline employees Communicate job expectations; planning, monitoring, prepare and complete action plans; implement production, quality and customer-service standards. organize internal and external events. Renewal of contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities Review and approve all operational invoices Communicate client issues with operations team and devise ways of improving the client experience, including resolving problems and complaints Work closely with Director and management team to set and/or implement policies, procedures and systems and to follow through with implementation.

WTS EnergyHR/Operations Supervisor

Mar. 2018 - Jan. 2019DubaiManaged and arranged office move/set up/repairs from A to Z Prepare salary /DMCC /termination /increment letters Manage contract and price negotiations with office vendors, service providers and office lease HR duties prepare new employment contracts/ renewals, medicals, Emirates ID, letters upon request, SF updates; on /off boarding process for employees PRO Assistance (Visas, Renewal medicals/health insurances/ trade licenses etc. Assist Senior Accountant, visit bank for deposits/withdrawal, checking credit card statements and providing supporting invoices. Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements) Liaise with facility management vendors, including cleaning, catering and security services Plan in-house or off-site activities, like parties, dinner, team building, celebrations and conferences Preparing monthly petty cash report Good Knowledge of DMCC portal/Sales Force operating system Coordinate with IT department on all office equipment GDPR training and awareness

StarnethExecutive Management Assistant

Feb. 2014 - Dec. 2017United Arab EmiratesAssist Engineers -multi-cultural work environment with daily administration task Schedule meetings and appointments Ensure that all payables are invoiced and paid on time Manage contract and price negotiations with office vendors, service providers and office lease Provide general support to visitors Assist the onboarding process for new hires Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements) Plan in-house or off-site activities, like parties, celebrations and conferences Manage accounts receivable/payable/ payroll and reconcile accounts Preparing Expenses reports Preparing monthly petty cash report Preparing Month end report PRO Assistance (Visas, Renewal of trade license/medicals/health insurances/etc. Knowledge of DMCC portal

ServcorpPersonal Assistant

Aug. 2012 - Feb. 2014DubaiAssisted 20 floor clients-multi-cultural work environment in different fields with administration task and PA requirements on daily basis Assisted more than 150 virtual clients with administration task on daily basis providing high professional level of customer service along I.T. & secretarial Configuration of printers, fax machines, wireless internet, IP phones handsets, programming CISCO unity and call manager systems Setting up conference calls/Video conferencing and projectors for scheduled meetings Conducting training for new employees Preparing Expenses reports Preparing monthly petty cash report Preparing Month end report Updating all office filing system Conducting monthly audit on client accounts, I.T. connections and networking Keeping a log update & manage clients daily tasks along with their incoming calls, fax inquiries, post/couriers and personal errands such as visa applicants, hotel bookings, typing confidential documents and translation and researches that support they business.

Liberty International UnderwritersAdministration assistant / PA

Jan. 2012 - Jun. 2012DIFC•Updating bank statements on daily basis •Requesting and Allocating payments •Handling calls and promptly forwarding them to appropriate person among 19 employees. •Responsible for scheduling meetings and hospitality service arrangements as requested by employees. •Responsible for domestic and international travel arrangements for CEO & Underwriters •Establishing and maintaining electronic records in the management system for all incoming and outgoing correspondence. •Organize, sort and assign mail distribution for all the employees. •Upgraded all office filing system •Complete knowledge of supplies, equipments and services ordering and inventory control. •Knowledge of applying employment, business and visa visas in DIFC •Knowledge of Genius system(basic) •Assisting the Compliance Manager •Assisting the Underwriters •Preparing Expenses report for the Vice President •Preparing monthly petty cash report

Habtoor HospitalityCorporate Sales Manager

Feb. 2010 - Dec. 2011DubaiResponsible for Corporate sales for the hotel Identify new markets and business opportunities and increase sales. Represent Hotels in various events and exhibition. Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients. Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships. Provide the highest quality of service to the customer at all times. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (e.g. generating proposal, Corporate Rate Application letter , writing contract, customer correspondence). Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels. Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals. Assess additional training needs based on data gathered and interaction with sales team from property visits. Attending all department and hotel meetings as necessary. Targeting key accounts potential for the company. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Acquiring and developing new business accounts and preparing sales proposals for clients. Closely following up on all business leads within a 24 hour response time line to clients.

MiNC PropertiesSales Executive

Mar. 2008 - May. 2010Responsible for the performance and development of the Account Executives. Prepares action plans for effective search of sales leads and prospects. Initiates and coordinates development of action plans to penetrate new markets. Assists in the development and implementation of marketing plans as needed. Conducts one-on-one review with all Account Executives to build more effective communications, to understand development needs Feedback to senior management regarding performance. Maintains accurate records of all pricings, sales, and activity reports submitted by Account Executives. Handling corporate & travel agents accounts and maintain strong client relationship with the relevant person Assists Account Executives in preparation of proposals and presentations. Overseeing the sales department / operations department & daily office activities Developing new strategies and the implementing of marketing plans Profit pricing and mark up’s as per the management Relationship building & strategic thinking Strong Customer Relationaship Management Achieving of Monthly / Annual Targets Ensuring customer satisfaction with courtesy calls and visits