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Work Background
OpenTextPremium Technical Support Engineer for OpenText
Jun. 2023
MicrofocusTechnical Support Engineer
Jun. 2021Sofia, Sofia City, BulgariaProviding backline support for dedicated microfocus softwares part of ITOM19G: Operations Bridge Manager, Operations Agent and Integrations HUB.
Taking elevations from L1 engineers.
Daily engaging with customers throughout mails and calls or webex sessions, investigating issues regarding the supported software and inspecting logs, executing root cause analysis.
Working closely with the developement team and CPEs to provide hotfixes or enhacement requests.
Keeping downtime to minimum, ensuring best practices are applied.
SH RetailRetail Store Manager
Jun. 2020 - Jun. 2021Sofia, Sofia City, BulgariaManaging a medium sized Second Hand Retail Store with 10-15 employees.
Dealing with day to day tasks in order to perform as per desired margins.
Taking care of logistics and supplies, team schedules and making weekly based sophisticated sales reports.
FillyVibe IncRestaurant Manager
Apr. 2016 - Apr. 2020Working along employees to deliver customer satisfaction.
Being responsible for logistic and supply.
Team management and recruitment as well trainning.
Sales monitoring and workforce enhacements.
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