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Work Background
Coviant SoftwareSales and Partnerships Manager
Jan. 2024London Area, United KingdomDiplomat MFT Diplomat MFT is an award-winning, secure managed file transfer software platform. Diplomat MFT is easy to use, works with all the cloud services, and supports the protocols you and your partners use. We are very proud of our Secure by Design software which helps businesses of all shapes and sizes world wide. I work with prospects and customers worldwide helping them find and implement the right Edition of Diplomat MFT to suit their needs. With a keen eye for MFT technology, I am able to quicky understand business problems and match them to solutions within our Software. I also manage and develop the Coviant Software Partnership Program. I work with resellers, distributors, and MSP’s worldwide, helping their end users find the right Diplomat Edition to meet their needs. I also help provide expert help to our partners to help move their prospects through our sales process and select our product.
Coviant SoftwareSenior Account Manager
Jul. 2023 - Dec. 2023London Area, United KingdomI work with Coviant’s existing customers, interested parties and the reseller channel globally. My remit is to ensure end users of Coviant’ Diplomat MFT software have the most appropriate solution for their requirements at all times, and know how the solution can grow to meet their changing requirements. I am the primary contact for the global reseller channel and strive to be a responsive and proactive liaison point for all their requirements.
EvaluAgent®Account Executive
Jan. 2022 - Sep. 2022
Pro2col LimitedSenior Account Executive
Apr. 2018 - Jan. 2022Bournemouth, United KingdomPro2col is a thought leader in the file transfer market with a wealth of practical, hands-on experience of installing and supporting Managed File Transfer and B2B integration solutions plus secure messaging, file synchronisation / sharing and accelerated file delivery technologies. From our offices in London and Bournemouth, we’ve delivered solutions to in excess of 750 public and private sector businesses throughout the UK, Ireland, mainland Europe and have customers in twenty nine countries around the world. From requirements capture through solution selection and implementation and in-life support, we provide our customers with the expertise to keep this critical IT infrastructure running efficiently and meeting the changing demands of the business. As a specialist consultancy, we work directly with customers or as part of a project team via incumbent System Integrators or VARS. We work with a variety of vendors in this space, some of which are listed below:
Axway Secure Transport
Cleo, Harmony
Coviant Software, Diplomat MFT
Globalscape, EFT Server
HelpSystems, GoAnywhere MFT
Ipswitch, MOVEit
JSCAPE MFT
South River Technologies, Cornerstone MFT If you or your customer has a secure file transfer/sharing/messaging/collaboration requirement, please don't hesitate to get in touch.
Insync Insurance Solutions LtdBusiness Executive - Partnerships
Sep. 2017 - Apr. 2018PooleInsync Insurance are a new digital insurance broker offering small-to-medium sized businesses and start-ups the convenience of modern technology delivered with passion and expertise. I provide different Associations, Institutes, Memberships and Businesses bespoke insurance schemes which benefit their members. This allows for better rates from insurers as well as piece of mind that people have the right cover at an affordable price.
Lead ForensicsSenior Retention Manager
Jul. 2016 - Apr. 2017
Ageas RetailSenior Manager
Mar. 2012 - Jul. 2016Bournemouth, United KingdomI started working for Ageas Retail Limited in early 2012. I started on the phone as a business retention advisor but was made a manager of a team within 11 months. Whilst I was manager of that team, I achieved some outstanding results and I am now the Senior Manager for the Business Retention Department. I am responsible for a team of 10 advisors as well as helping run a department of 5 teams. I report to the Household Business Retention Call Centre Manager. Whilst being in this role I have devised a sales script for both the Business Retention and Customer Services department. I have had to ensure that the script meets the FSA requirements and also follows all of the company’s processes properly. I have liaised with different areas of the business such as Underwriting, product and compliance to ensure it meets the standard required. This gave me a further insight to these areas. I am currently working on a project to integrate a new system into the department. This is a new piece of software that has been brought into the business. The idea of this project is to ensure that it works for the department. I am ensuring that correct processes will be able to be followed as well as creating processes that can be performed using this software. Within this project I have had to keep to tight deadlines and ensure that actions are completed promptly and to a very high standard. Whilst taking on extra work I have to ensure that my team can run self-sufficiently. I have a team that are very highly engaged and work hard to reaching their targets. I have worked very hard on ensuring that they remain engaged every day and also ensure that their own development is followed through. I currently have an excellent record of ensuring that advisors reach their potential and are able to progress into either management roles or other areas of the business they are interested in.
Three.Store Manager
Jun. 2011 - Dec. 2011Salisbury, United KingdomI was store manager in the 3 store in Salisbury in June 2011. During this role my duties were to run the shop, whilst being held accountable for all the daily paper work, stock, targets, ensuring all staff followed the company procedures and delivering excellent customer service. Whilst in my time at 3 I moved the store forward and increased the sales numbers significantly. The store exceeded its target each month and therefore had its target increased and these targets were still met.
Tesco MobileTeam Leader
Jul. 2009 - Jun. 2011PooleI was offered a position by a former manager to work at Tesco Phone Shop as a Team Leader. In this role I was both selling to the general public and managing other sales advisors. It was my duty to ensure that advisors had the relevant coaching to ensure that they hit their weekly targets. I also had to make sure that I ran the team in the managers’ absence. This meant taking extra responsibilities such as cash management, stock counting and performance reviews for each advisor. The store itself consistently over achieved its targets and had extremely motivated sales advisors who always wanted to achieve. This is something I helped install from the beginning. Whilst at this store I also helped role out new stores. I helped open a new ‘flag ship’ store in Bristol and also in Nottingham. On both these occasions I had to ensure that staff were trained to a good standard and I also gave one on one coaching to help improve there results.
Phones 4uSales Associate
Jun. 2006 - Jul. 2009Southampton, United KingdomAfter leaving full time further education I commenced my career in sales employed at Phones 4 u, I was initially employed as a ‘Pay as You Go’ consultant and then a year later was promoted to Contracts Sales Assistant. This role enabled me to advance my skills with regards sales, working under pressure, customer service skills and product knowledge. I was responsible for selling products to customers to meet their requirements coupled with ensuring store targets were met. Training: I attended training on programmers to develop a career pathway to be a sales floor controller. NVQ Level 1, Level 2 and Level 3 in Customer Service, (via edexcel).
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