With over 15 years of experience in B2B sales, account management, and customer success, I’ve built a career around developing high-performing teams, driving revenue growth, and delivering technical solutions aligned to customer needs. My background spans SaaS, cybersecurity, managed services, and enterprise software, where I’ve consistently exceeded sales targets, led global teams, and worked closely with C-level stakeholders.
A cornerstone of my leadership journey was at Ageas, where I managed a large-scale contact centre operation. I oversaw five teams comprising 50 advisors and 5 Team Leaders within the renewals department. My role encompassed strategic development, target setting, and the delivery of commercial results through a customer-focused lens. I was responsible for driving performance across multiple KPIs, including retention, upsell, and compliance, while fostering a high-engagement culture. Under my leadership, the department consistently exceeded targets, achieved a 100% employee engagement score, and was recognised as 'Team of the Year' for outstanding results and team morale.
In subsequent roles at companies such as Coviant Software, Pro2Col, and EvaluAgent, I led sales and channel functions, managed enterprise and public sector accounts, delivered technical solutions, and supported go to market initiatives. Whether working with internal teams or channel partners, I bring a collaborative, coaching focused leadership style that delivers results.
Alongside my commercial career, I founded and run Elite Sport NLP, a performance coaching business supporting athletes and students in building elite mindsets. Working with youth athletes, GCSE and A-Level students, I use Neuro Linguistic Programming, performance psychology, and goal setting strategies to help individuals overcome self doubt, manage pressure, and perform at their best.
Combining strategic leadership, technical acumen, and human performance coaching, I bring a unique blend of commercial insight and people development to every role I taMore...